Job description Our General Manager do it all. The "Captain of the Ship" helps unsure our clubs are clean, friendly, and well-maintained. They drive excellence in our culture when it comes to both sales and service performance. Not afraid to get their hands dirty and clean and fix small projects where needed.
$42,000.00 - $52,000.00 per year
+ Bonuses up to $1300 monthly
Job type
Full-time
Weekly day range
Monday to Friday
Weekend availability
Shift
8 hour shift
10 hour shift
Benefits
Health insurance
Paid time off
Dental insurance
Vision insurance
401(k)
401(k) matching
The job description of the General Manager will be to: • Plan and implement strategies to attract new members. • Coordinate daily member service operations (e.g. sales processes, orders, and payments). • Track the progress of weekly, monthly, quarterly, and annual objectives. • Monitor and maintain club inventory. • Evaluate employee performance and identify training needs. • Supervise and motivate staff to perform their best • Coach and support new and existing Sales Associates. • Monitor operating costs, budgets, and resources. • Suggest sales training programs and techniques. • Communicate with members and evaluate their needs • Handle complaints from customers. • Create reports, analyze, and interpret retail data, like revenues, expenses, and competition. • Conduct regular audits to ensure the club is functionable and presentable. • Make sure all employees adhere to club policies and guidelines.
o Ensure usage of all Cleaning and Operational Checklists
o Ensure all staff follows the company SOPs. • Takes responsibility for Gym Production and KPIs including, but not limited to:
o 25-50% of memberships
o 40 outgoing lead calls per day minimum
o 67% ACH ratio on membership sales
o 67% Term ratio on membership sales
o POS referral generation of 1.0 per sale
o 25% minimum PTE booking at POS.
Ultimately, the duties of the Manager are to make sure our club operates effectively, and that we keep our members happy.