The Manager, Digital Learning Experience drives the development, engagement, and transformation of knowledge, skills and organizational capabilities through effective learning experiences and digital channels. Contributes to the overall digital learning strategies of all Terumo Interventional Systems Terumo sponsored health care professional (HCP) training programs, including CEU and CME accredited programs, through digital platforms (ex: website, 3rd party channels, LMS, social media), and commercial training that enhances the learning experience and drives field team development. The Manager, Digital Learning Experience leads the PACE technology stack and ecosystem by means of systems development, upgrades, and implementation by working with Digital Experience and IT teams.
This role involves collaborating with cross-functional teams, leveraging advanced technologies, and managing end-to-end digital learning programs.
Job Details:
Partner cross-functionally with other Medical Groups, Commercial Training ,Sales, Marketing and IT to develop and implement a comprehensive digital learning strategy aligned with organizational goals and development needs.
Identify opportunities to leverage emerging technologies (e.g., AI, AR/VR, microlearning) to improve the learning experience.
Understand and apply market, industry, competitor, and health care compliance, legal, and regulatory knowledge to digital delivery choices and content development. Understands the external marketplace including competitor offerings and strategy, changing stakeholders, and applies knowledge to shape digital Professional Education planning and anticipate future trends
Support development of roadmap for the current and future learning experience to scale to meet needs of evolving business
Assist in a technical and non-technical capacity on the development and deployment of digital experiences and new functionality, including but not limited to various web, mobile, and e-communication strategies. Identify resources, prepare feasibilities, and gain approvals for implementation.
Partner with other Digital and Learning teams to define scope and manage relationships with stakeholders in Medical Affairs, Marketing, Digital Experience, IT, and Procurement to ensure new system/software implementation.
Drive usage of learning platforms by ensuring portal/page design and accessibility to content is learner oriented and through innovative digital communication channels support to domain in promoting our educational offerings
Manage the third-party vendor management requirements and budget management requirements for Digital Education programs.
Lead Medical Education Events Promotional Campaigns using various channels, including email, advertising, web, and social media
Lead troubleshooting, maintenance, and analysis of learning experience failures and break-down of other technologies used in delivering learner experience
Measure the impact of digital learning initiatives through data analysis, learner feedback, and performance metrics.
Provide regular reports and recommendations to senior leadership based on learning outcomes and insights.
Plan and manage educational content for TIS Terumo Learning Edge (external) and PACE (internal) websites/LMS
Manage and mentor a team of instructional designers, e-learning developers, and digital learning specialists.
Foster a culture of continuous improvement, creativity, and collaboration within the digital learning team.
Network with global and regional Training & Education partners to consider L&D best practices and implement them when appropriate.
Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e., adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e., branding strategies, product claims, etc.) and materials (i.e., literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumo's policy on Interactions with Healthcare Professionals. Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Fully adhere to all applicable FDA regulations, international guidelines, and Terumo's policies at all times.
Perform other job-related duties as assigned.
Position Requirements:
Knowledge, Skills, and Abilities (KSAs)
Strong knowledge of instructional design principles, adult learning theories, and digital learning best practices.
Excellent project management skills with the ability to handle multiple projects simultaneously, working cross-functionally with both internal associates and healthcare professional.
Strong analytical skills and the ability to interpret learning data to drive continuous improvement.
Exceptional communication and leadership skills.
Proficiency in learning technologies and multimedia design tools.
Strong knowledge of instructional/curriculum design, e-learning, content management, and emerging technologies.
Working knowledge of internet technologies with previous digital learning, marketing or web development experience
Background Experiences
Requires a Bachelor's degree in, advanced degree preferred and a minimum of 7 years of relevant work experience managing digital learning programs, specifically to medical professionals (i.e. physicians, nurses technicians) or a combination of education, training and relevant experience.
Solid knowledge of learning management life-cycles, instructional design standards, and training media and methodologies required
Experience with artificial intelligence, virtual reality, or other cutting-edge technologies in learning preferred
Experience in management or leading with a track record of guiding and developing people required.