Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Vice President, Operational Risk for a direct hire opportunity with a financial services client.
Responsibilities:
Oversee risk management for ACH transactions across all business segments, including SMB, B2B, Enterprise Payments, and newly acquired entities.
Manage the end-to-end ACH transaction process, from initiation and processing to collection and recovery when needed.
Establish and implement risk and operational frameworks for new initiatives related to ACH, Payables, and Banking as a Service.
Assess organizational risk management practices and facilitate communication with internal risk teams to ensure seamless coordination for customers utilizing multiple payment methods.
Handle risk mitigation and remediation for transaction-related exceptions (e.g., fraud, processing errors) while driving enhancements to risk management processes.
Lead team development and process optimization efforts, incorporating strategic thinking into operational improvements.
Partner with leadership to establish operational guidelines that enhance departmental efficiency and strategic initiatives.
Collaborate with Client Service, Sales, and Relationship Management teams to analyze errors, measure impact, determine root causes, and coordinate corrective actions to reduce future occurrences and drive revenue growth.
Champion continuous improvement efforts, employee development, and operational enhancements across Commercial Business Operations, fostering engagement at all levels.
Utilize data analytics to assess team performance, optimize processes, and influence product development priorities.
Identify and implement necessary people, processes, and technology improvements to enhance the client experience and operational effectiveness.
Act as a Subject Matter Expert in client and sales meetings, providing insights and guidance on risk-related topics.
Lead quality assurance and performance monitoring initiatives to ensure operational excellence.
Support the growth and development of team members by encouraging skill-building in relevant subject areas.
Motivate and inspire teams through strong leadership, fostering a culture of accountability and high performance.
Qualifications:
Results-driven mindset with a proactive approach to problem-solving.
Demonstrated ability to take full ownership of complex challenges and drive successful outcomes despite obstacles.
Strategic thinker with a creative problem-solving approach.
Comfortable navigating ambiguity and defining clear action plans in complex situations.
Strong leadership and people management skills.
Experienced in leading teams, fostering collaboration, and encouraging both innovative thinking and flawless execution.
Highly organized and capable of prioritizing multiple projects in a fast-moving environment, meeting tight deadlines without compromising quality.
Skilled in leveraging data to assess challenges, develop well-founded recommendations, and execute data-driven decisions.
Ability to work effectively across diverse teams, gain stakeholder alignment, and drive consensus through clear, persuasive communication.
8+ years of experience in operations or a related field.
5+ years of experience in the payments industry.
5+ years of progressive leadership experience managing large teams.
3+ years of experience in risk management (preferred).
Bachelor's degree.
For immediate consideration, please click "Apply" and use Job Code BHJOB11837_4226. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4226. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V