Customer Service Representative at Kirby Inland Marine LP in Channelview, Texas

Job Description:

Overview

Ensure continuous information flow from internal/external tankering jobs.

Responsibilities

Include the following, but not limited to;

• Identify customer requirements and ensure requirements are met.


• Scheduling and dispatching of tankering operations personnel for Kirby Inland Marine and external customers.


• Ensure load/discharge order requirements are created and communicated effectively to tankermen verbally, in written order form, email or fax.


• Run data error exception reports at least once per day to insure missing transfer information is completed timely.


• Ensure transfer problems or concerns are timely communicated to operations and to the customer.


• Ensure transfer data is accurate and entered into Oasis promptly.


• Update/ maintain the job scheduling tool and Job log book on each job assignment.


• Assist billing/payroll with job order research and assure job order forms are filled out accurately.


• Field phone calls supporting LM shore tankerman and LM shore tankering business.


• Assist schedulers, supervisors and/or managers as needed.

Qualifications

• Strong written and verbal communication skills


• Detail-oriented and accurate


• Self-motivated and multi-task oriented


• Ability to operate standard office equipment

Shift Schedule 7 days on (0600 to 1800), 7 days off, 7 nights on (1800 to 0600), 7 off. Individuals on their off time after working day shift will be on call for emergencies. Candidate must be able to work in an open and busy environment and be able to handle a fluctuating workload. Some overtime is required. CSR’s recently completing the day rotation will be on call/standby to cover in the event of emergency or sick time.

Education:

Bachelor’s degree or equivalent maritime experience

Experience:

Minimum 1 year logistics or maritime experience preferred.