Service Consultant at Popular Bank in ST. THOMAS, Virgin Islands

Job Description:

Position Title: Service Consultant

Date: Mar 7, 2025

Location: St. Thomas, VI

Company: Popular Bank

Job Type

Full Time Non-Exempt

General Description

Welcome customers at branches and direct them to the appropriate service area, platform, or operations. Offer customer orientation regarding banking products and services by performing the following duties:

Essential Duties and Responsibilities

Register customers on branch's computer system. Follow-up Bank Consultants to assure clients are served within established quality service standards. Perform simple transactions, such as: account balance verification, validation, and emission of ATM card, check reorders, address change, stop payments. Support platform and operations on activities and sales initiatives. Assure that all branch areas are organized and clean. Follow standard operating procedures and comply with Quality Service Standards. Complete transactions/documents according to all banking regulations, including BSA/AML, and other corporate guidelines or procedures.

*This Job has no supervisory responsibilities.

Experience

Minimun of two-years of related experience.

Other Qualifications

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical Skills - Exhibits one or more of the following:
  • Focus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments.
  • Analytical: Collects, researches, and complements data; Synthesizes complex or diverse information.
  • Design: Demonstrates attention to detail; applies design principles; Generate creative solutions.
  • Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.

• Communication Skills - Exhibits the following:
  • Oral Communication: (Spanish and/or English) Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills.
  • Written Communication: (Spanish and/or English) Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Computer Skills - Knowledge of one or more of the following softwares: Word Processing, Presentations, Spreadsheet, Internet, Internal Business softwares, other related software.

• Branch Transactions Management - Knowledge of cash handling, teller transactions, cash organization, asset protection, accounting journal entries, effects consolidation and preparation, cash dispenser and balancing. Knowledge of branch operational procedures, policies, and norms.

• Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Stress levels may increase due to seasonality.

• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee if regularly required to stand, walk, sit, use hands to finger, handle or feel, and talk or hear.

Region Locations

VI Region- Ft Mylner Branch

Work Schedule

Monday- Saturday

8am-5pm

Values

Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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