(USA) Director, Product Management (Member's Mark ... at Sam's Club in San Bruno, California

Job Description:

What you'll do at




Position Summary...




What you'll do...



Data Driven Product Decisions Requires knowledge of Product and feature analytics. Data analysis tools and techniques. Research for analysis activities. Documentation procedures for example data logs. Modern industry practices and emerging trends To extract insights and promote the value of insight extraction from complex data analytics. Guides and extracts relevant data to drive effective product decisions. Demonstrates awareness of best practices in insight extraction from databases techniques Independently drives product feature analytics. Driving Customer Client Needs Requires knowledge of Customer and business problems. Design thinking Dependencies and impacts on product processes ways of working. Journey mapping Process optimization Communication and influencing techniques To build and maintain consistent relationships with customers and proactively identifies customer needs. Creates scalable processes to gather and analyze customer experiences. Demonstrates a deep understanding of customer needs to make decisions. Designs and implements new barrier free processes. Coaches team members to improve focus on the customer. Product Roadmap and Development Requires knowledge of Product roadmap development techniques. Roadmap presentation Roadmap features and items. Project management techniques. Modern business practice for example Agile methodologies. Scrum Minimum Viable Product MVP creation. Product development lifecycles. Product development concepts for example Crossing the Chasm To develop and own roadmaps across a complex product. Ensures and drives communication for internal and external stakeholders. Interfaces with and influences partners to secure resources and alignment. Mentors team members on product roadmap and development. Establishes product roadmap expectations performance measures and goals. Drives alignment of features for a complex product by navigating through organizational market constraints. Manages roll out and scaling using an MVP approach of complex products features. Product Vision and Strategy Requires knowledge of Problem formulation and solutioning Hypothesis framing. Business strategies Business management practices across multiple domains. Customer segments and needs. Domain specific knowledge Go to Market strategies. Industry environmental and economic factors and competitors. Product discovery process product vision product strategy and challenges. Rapid prototyping and Lean experimentation methodologies. Concepts of First Principle Whole Product and Crossing the Chasm To own a complex customer problem and or product requirement need as well as upstream and downstream impacts. Builds new ideas and strategies using Whole Product concepts. Identifies new uncharted areas for value creation. Independently articulates problem statements and defines success metrics for example key performance indicators. Promotes product strategies and vision to stakeholders. Drives Go to Market strategies to ensure mass adoption. Influencing and Building Stakeholder Consensus Requires knowledge of Verbal nonverbal behaviors. Application and allocation of business communication styles techniques in ambiguous and challenging situations. Situational awareness. Elements of Emotional Intelligence and Influencing Styles Communication channels mediums Interpersonal skills and universal relationship building To lead discussions with varying viewpoints and influences diverse audiences. Leverages fact based data and analytics insights to build a cohesive narrative. Demonstrates decision and coordination skills. Serves as a trusted advisor to diverse stakeholders on the product technology matters. Provides timely feedback and seeks internalizes and utilizes feedback received. Technology Orientation Requires knowledge of Competitive technology landscapes. Existing portfolio of enterprise systems technologies services and architecture Common PaaS and IaaS technologies and environments. Software quality assurance methodologies tools processes and checkpoints. Emerging technology and industry trends Product and technology innovation To drive business and user acceptance testing for complex products Manages the adoption of new and emerging technologies. Possesses an understanding of complete systems architecture services involved and the database and cloud technologies used. Demonstrates awareness of system architectural principles. Demonstrates awareness of technical topics at a conceptual level as well as the systems and data that enable major capabilities and drives innovation. In Depth Domain Expertise Requires knowledge of Domain specific methodologies tools and processes. Domain specific products Domain specific best practices. Domain specific market standards in product platform architecture To demonstrate awareness of various principles ways of working and terminologies across a domain. Compares and contrasts the latest developments and emerging trends and issues in a domain Identifies areas of innovation within a domain while understanding downstream impacts on subdomains. Identifies areas for the implementation of new processes automation techniques and updated ways of working while understanding downstream impacts on subdomains. Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementing business strategies plans and practices analyzing costs and forecasts and incorporating them into business plans determining and supporting resource requirements evaluating operational processes measuring outcomes to ensure desired results identifying and capitalizing on improvement opportunities promoting a customer environment and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps recruiting selecting and developing talent supporting mentorship workforce development and succession planning and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices developing consequences for violations or noncompliance and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriate business plans and initiatives and supporting associate efforts in these areas.


Respect the Individual: Builds high performing teams seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customer member experience for all.


Respect the Individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities builds the talent pipeline fosters an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer and company and regularly recognizes others contributions and accomplishments supports strategies and drives initiatives that attract and retain the best talent.


Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively and cross functionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action.


Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmart's goal of becoming a regenerative company by taking action to advance opportunity sustainability community and integrity eg creating fair opportunities for associates and suppliers driving local giving efforts


Act with Integrity: Ensures that teams follow the law our code of conduct and company policies promotes an environment where associates feel comfortable sharing concerns and models our culture of nonretaliation listens to concerns raised by associates and takes action and enables others to do the same holds self and teams accountable for achieving results in a way that is consistent with our values.


Act with Integrity: Acts as an altruistic servant leader and is consistently humble self-aware.


Serve our Customers and members Delivers expected business results while putting the customer member first and consistently applying an omni merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers members.


Serve our Customers and members Adopts a holistic perspective that considers data analytics customer member insights and different parts of the business when making plans and implementing strategies.


Strive for Excellence Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions and fosters an environment that supports learning innovation learning from mistakes and intelligent risk-taking and exhibits resilience in the face of setbacks.


Strive for Excellence Drives continuous improvements supervises the adoption of new technology and supports digital disruption in line with Walmart's business model.


At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
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- Health benefits include medical, vision and dental coverage
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- Financial benefits include 401(k), stock purchase and company-paid life insurance
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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.


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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.


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The annual salary range for this position is $169,000.00-$338,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Option 1: Bachelor's degree in computer science, engineering, or related area and 11 years' experience in product management. Option 2: 13 years' experience in product management or related area.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Master's degree in Computer Science, Engineering, Business Administration, or related area and 10 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, Supervisory experience, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.


Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science




Primary Location...



850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America



About Sam's Club



Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while being welcoming of all people.



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