Collections Specialist at Intertek USA Inc. in Cortland, New York

Job Description:

Collections Specialist, Cortland, NY

Intertek, a leading provider of quality and safety solutions to many of the top recognized brands and companies is actively seeking a Collections Specialist to join our Electrical team in Cortland, NY.

Intertek's Electrical team provides assurance, testing, inspection, and certification for a variety of electric products, including appliances, consumer electronics, lighting, medical devices, information communications technology, HVACR, industrial, and energy transmission and distribution. Our dedicated professionals help ensure the quality, safety, and sustainability of electrical products used by people throughout the world.

Intertek's Electrical business line applies more than 100 years of product testing expertise to quickly and efficiently help clients meet safety, performance, environmental and quality requirements for every market. Spanning a wide range of industries such as Medical, Lighting, Renewable Energy, HVACR, Appliances & Electronics, Hazardous Locations, Industrial Equipment, Life Safety & Security, IT & Telecom Equipment, Intertek's global network of laboratories employ world-class experts in their fields who deliver quality, accurate testing and certification that continually exceeds our clients' expectations and helps to clear a path for their product's success. Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.

What are we looking for?

The Collections Specialist position is responsible for the collection activities for a portfolio of key retained customers, and for the resolution of assigned customer disputes and collections related issues. This is a great way to continue your career in finance and accounting.

Salary & Benefits Information

The wage for this position is $25 per hour . Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. In addition to competitive compensation packages, Intertek employees are eligible for a variety of benefits including paid holidays. When working with Intertek, you can expect a benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

• Takes responsibility for the collection's activities for a portfolio of key retained customers.
• Takes responsibility for the resolution of assigned customer disputes and collections related issues.
• Takes ownership for a portfolio of key customer accounts and resolves outstanding debt issues.
• Analyzes customer account balances in accordance with Intertek policy.
• Review collections outstanding and sets collection workflow to align with managers set targets.
• Contact customers in line with customer credit and collections policies to determine if the debt is collectable, identifying invoice disputes and requesting payment of outstanding invoices both overdue and to be due.
• Views, requests, and sends electronic copy invoices where required.
• Prompts and directs customers to make payments through appropriate payment route.
• Record collections activity information in Collections Workflow System including collection call/e-mail details, promise to pay (for performance, target, and cash forecasting), dispute details, general requests and enquires.
• Provide collections status management reports at agreed upon intervals.
• Acts as a liaison with divisional personnel regarding customer disputes and issues.
• Collect debts which are "in default" following legal action by Intertek.
• Resolve escalated deductions issues internally were identified as key point of contact.
• Perform other duties as required.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• High school diploma or GED.
• 4+ years of customer collections experience.
• Proficient with Microsoft Office, Excel, and Outlook.
• Extensive knowledge of the debt/payments collection process.
• Strong customer service and negotiation skills. Capable of using basic time management techniques to organize own work and delivery to deadlines.
• Skilled in solving practical problems independently while completing tasks or projects.
• Learns activities/tasks associated with own role in developing an expertise in O2C and collections processes.
• Effective written and oral communication skills.
• Experience of collection on sensitive customer accounts and able to demonstrate excellent customer service experience.
• Experience of coordinating and controlling activity across numerous locations and employee levels.

Preferred Requirements & Qualifications:

• Associate or bachelor's degree in business.
• Working knowledge of ERP accounting systems & reporting tools, PeopleSoft a plus.

Intertek Total Quality Assured

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. For certain safety-sensitive roles, a pre-employment drug screen will be required. Based on local law and legislation, marijuana may be included in that screening.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

* Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

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