Customer Excellence Account Management Representative at Millipore Corporation in Lenexa, Kansas

Job Description:

Work Your Magic with us! Start your next chapter and join MilliporeSigma.


Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.


This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.



Your Role:



MilliporeSigma in Lenexa, Kansas is seeking a Customer Excellence Account Management Representative. We are experts whose mission is to support Customers and Sales according to their needs and leverage Differentiated Service offerings as a competitive advantage to drive profitable growth. We bring the voice of our customers to our company.


Responsibilities:

• Partner with Sales and Customers for daily business
  
  
  • Coordinate sample requests
  
  
  • Send standard documentation, collateral, certificates, etc.
  
  
  • Take ownership of all customer interactions to ensure best in class service by effectively managing customer expectations
  
  
  • Support business review partnering with Sales and GSA CEX
  
  
  • Regular and Direct Coordination with SCM, Distribution, Credit Management, Tech Service and Sales for smooth running of daily operations to resolve escalations, drive improvements and meet customer expectations
  
  
  
  


• Order management
  
  
  • Process orders within agreed timeline and follow-up when needed, check inventories
  
  
  • Pro-actively communicate changes in the delivery dates to customers
  
  
  • Manage open order reports and calls when required
  
  
  • Enter expediting requests to improve delivery date upon customer request
  
  
  • Handle customer service complaints
  
  
  • Meet all defined KPI's on monthly basis to support CEX Scorecard; Timely reporting, meeting KPI's and SOP
  
  
  
  


• Support Customer for regulatory and quality requests
  
  
  • First level support for documentation, regulatory and quality inquiries
  
  
  • Coordination with quality services department and communication of answers to customers
  
  
  • CCNS (Customer Change Notification System) Portal Reader Role
  
  
  • First level support for non-technical questions related to change notifications
  
  
  • Request Change Notification Commitment (CNC) and Quality Assurance Agreements (QAA) and coordinate with quality services department.
  
  
  
  

This will be a remote role; however, we are seeking candidates who reside close to our Lenexa, KS, Cleveland, OH or St. Louis, MO sites.



Who You Are:




Minimum Qualifications:

• High School diploma or GED


• 3+ years of experience in a customer-oriented or sales support role

Preferred Qualifications:

• Experience in ERP

• Organized, able to multitask, open-minded, great sensibility for customer satisfaction, flexible in a changing environment


• Excellent verbal and written communication skills


• Ability to promote a good relationship within the team to ensure 2-ways communication and teamwork


• Excellent computer skills with experience in Microsoft Office, Outlook, SFDC

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!


If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html Apply Now