ESIS Claims Operations Supervisor at Chubb in Tampa, Florida

Job Description:

JOB DESCRIPTION

The Operations Supervisor will have direct management and development of operations associates responsible for various business functions in connection with providing support for Workers Compensation and Commercial Auto and Liability claims included but not limited to claim registrations, financial controls, mail queues, clerical requests/tasks, customer service and other operational functions that may be assigned. We are looking for an individual who has demonstrated strong capabilities in people management, training, root cause analysis, and process improvement.

The Operations Supervisor will be responsible for:

• Alignment of team members' business goals to ESIS' organizational goals.
• Ensuring effective execution on the part of direct reports for their assigned functions.
• Providing appropriate training to team members to support current and changing business needs.
• Creation and implementation of improvement plans at an individual and team level.
• Advanced planning to ensure adequate coverage. Identifying risks and working proactively with team, manager and peers to mitigate those risks.
• Identifying opportunities for improvement, providing recommendations to improve processes, and effectively presenting such recommendations to various stakeholders for buy-in.
• Relationship-building and collaboration with various departments to ensure effective execution of various functions and/or special projects.
• Effective communication with internal and external stakeholders.
• Role requires occasional travel for trainings and meetings as required/approved by management.
• Other duties as assigned.

QUALIFICATIONS

Qualifications

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.