Account Planner - Publisher and Developer Relations at Nintendo of America Inc. in Redmond, Washington

Job Description:

Nintendo of America Inc.

About Nintendo of America : From the launch of the Nintendo Entertainment System ™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario ™ , Donkey Kong ™ , The Legend of Zelda ™ , Metroid ™ , Animal Crossing ™ , Pikmin ™ and Splatoon ™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/ .

Nintendo's Publisher and Developer Relations team is responsible for 3rd party content acquisition, account, and portfolio management within North America, with a mission focus on advocacy, ambassadorship, and amplification of quality licensed content for Nintendo platforms.

The ideal candidate will have the ability to monitor operational workflow, communicate effectively with internal and external partners, and analyze and resolve publisher account issues. You will display strong critical thinking skills to support continuous process improvements which help optimize systems and processes.

DESCRIPTION OF DUTIES:

• Manages assigned partners and prospect accounts with a focus on either the operational workflow or onboarding of new publishers and developers.
• Works closely with the internal and external teams in providing best in class support to ensure timely release of 3rd Party Publisher content.
• Coordinates with various internal NOA teams and departments (up to and including NCL) as the primary contact for publishers
• Reviews, processes, and troubleshoots issues related to physical & digital ecommerce (e.g. eShop, etc.) software releases.
• Drives continuous process improvement activities to optimize systems and process and to increase productivity.
• Coordinates and implements workflows for digital and physical item orders
• Maintains and administers account files and documentation in shared drive(s), databases, and in other internal systems
• Aggregates and summarizes data related to forecasts, account status, and other release objectives to present to various internal teams and management
• Stays informed of industry and account specific news, and reports out to the team and management as necessary
• Analyzes and resolves publisher account issues.
• Keeps partners informed on Nintendo system updates and product enhancements.
• Ensures compliance with NOA policies and procedures.
• Supports the training of new team members
• Prepares and maintains weekly, monthly, quarterly and annual reports as requested.
• Bilingual roles - Interprets meetings and video conferences