IT Change and Release Coordinator at Northern Trust in Chicago, Illinois

Job Description:

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

The IT Change and Release Coordinator plays a critical role in ensuring that IT changes and releases are delivered efficiently, safely, and with minimal disruption to business operations. This position is responsible for facilitating and coordinating the creation of Release work products, from planning and coordination to implementation and review, while adhering to best practices such as ITIL standards.

The ideal candidate will possess strong analytical and organizational skills, a solid technical background, and the ability to lead cross-functional teams through complex IT processes.

Key Responsibilities - Release Coordinator

• Plan, coordinate, and oversee IT releases, ensuring successful deployments of applications, updates, and infrastructure changes.


• Maintain a centralized release calendar to provide visibility across IT teams.


• Conduct release readiness reviews, ensuring all dependencies and risks are addressed.


• Facilitate the review of deployment process artifacts, validating that releases meet quality and compliance standards.


• Facilitate post-release evaluations to document lessons learned and improve future processes.

Process and Policy Implementation

• Contribute to and implement release management policies, ensuring alignment with industry and Northern Trust standards (e.g., ITIL).


• Utilize tools such as ServiceNOW to enhance efficiency and reduce manual effort in the release workflows.


• Measure and analyze KPIs to identify trends and areas for continuous improvement.

Collaboration and Communication

• Act as a liaison between IT and business units for release activities.


• Ensure clear communication of change and release plans, risks, and outcomes to all stakeholders.

Governance and Compliance

• Ensure all releases comply with organizational policies, security standards, and regulatory requirements.


• Maintain detailed documentation for audit purposes and historical reference.


• Provide training and awareness sessions to promote understanding and adherence to IT change and release processes.

Qualifications Education

• Bachelor's degree in Computer Science, Information Technology, or a related field.


• ITIL certification (Foundation level required; Intermediate or Expert level preferred).

Experience

• 5+ years of experience in IT service management, with a focus on change and release management.


• Demonstrated success managing complex IT changes and releases in a dynamic environment.


• Hands-on experience with ITSM tools (e.g., ServiceNow, Jira, BMC Remedy).


• Familiarity with CI/CD pipelines, DevOps practices, and Agile methodologies is advantageous.

• Strong project management and organizational abilities.


• Excellent communication and interpersonal skills to manage cross-functional teams and stakeholder relationships.


• Analytical mindset with a proactive approach to problem-solving.


• Expertise in risk assessment, mitigation strategies, and root cause analysis.

Key Performance Indicators (KPIs)

• Percentage of successful changes/releases without incidents.


• Change implementation time vs. schedule.


• Frequency of unplanned outages or rollbacks.


• Stakeholder satisfaction scores for change and release management processes.


• Compliance rate with internal and external standards.

Salary Range:
$95,600 - 162,400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.