Customer Experience Program Manager at Schneider Electric USA, Inc in Nashville, Tennessee

Job Description:

The Customer Experience Program Manager will lead the development and execution of strategic transformation initiatives aimed at driving a customer-obsessed culture transformation in GSC NAM.

What will you do?

• Drive process excellence, standard work, and governance in managing key strategic customer experience programs for GSC NAM.


• Understand current state and develop process to deploy critical initiatives with clear KPIs


• Define and implement project plans with clear timelines and milestones working with key business partners


• Independently lead projects, scoping the project & work streams with a deep understanding of inter-dependencies with key stakeholders and other functions


• Collaborate effectively with the various functional teams to determine priorities and agree solutions


• Produce timely, detailed summaries high level reports


• Implement governance model to ensure stakeholder alignment between the customer experience organization and operations, line of business, and global CX teams

• Ability to synthesize complex information into simple narratives with actionable insights.


• Project management certification preferred


• Comfortable working in a fast-paced, ambiguous environment.


• Leads with influence, works well with cross-functional teams


• Strategic thinking and vision.


• Travel up to 30%

• Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more.

• Customer Experience Transformation Director

• BS degree required; MBA, Master's in project management or other related experience


• Experience with project management tools or metric tracking/reporting tools preferred


• Six-sigma training on continuous improvement is preferred


• Experience in process mapping, process development, and standard work creation preferred

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.The Customer Experience Program Manager will lead the development and execution of strategic transformation initiatives aimed at driving a customer-obsessed culture transformation in GSC NAM.

What will you do?

• Drive process excellence, standard work, and governance in managing key strategic customer experience programs for GSC NAM.


• Understand current state and develop process to deploy critical initiatives with clear KPIs


• Define and implement project plans with clear timelines and milestones working with key business partners


• Independently lead projects, scoping the project & work streams with a deep understanding of inter-dependencies with key stakeholders and other functions


• Collaborate effectively with the various functional teams to determine priorities and agree solutions


• Produce timely, detailed summaries high level reports


• Implement governance model to ensure stakeholder alignment between the customer experience organization and operations, line of business, and global CX teams

• Ability to synthesize complex information into simple narratives with actionable insights.


• Project management certification preferred


• Comfortable working in a fast-paced, ambiguous environment.


• Leads with influence, works well with cross-functional teams


• Strategic thinking and vision.


• Travel up to 30%

• Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more.

• Customer Experience Transformation Director