Clinic/Practice Assistant II at Partner's Healthcare in Waltham, Massachusetts

Job Description:

Site: Massachusetts General Physicians Organization, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


Allergy Department in Waltham



Job Summary
Cross-trained in all clinic coordinator duties associated with the front desk, including but not limited to the following tasks: checks patients in for appointments, collects co-pays, handles insurance referrals, schedules future appointments, prepares daily schedules and patient paperwork, coordinates referrals to other departments and facilities, schedules imaging exams and handles any necessary insurance pre-certification, maintains the cleanliness of the waiting room and patient areas, handles patient needs as they arise in the daily clinic flow.
Cross-trained in all clinic coordinator duties associated with the back office, including but not limited to the following tasks: scans patient records, provides phone line and voicemail coverage, appropriately triages patient care and prescription refill requests, explains new patient procedures, schedules for provider appointments
Call for patient medical records, pathology slides, and laboratory test results.
Process patient billing forms and scan documents to patient medical record
Utilizes MGH-provided software and web-based applications to coordinate appointments, messages, and requests for patients.
Triages and manages complex telephone calls and in-office patient interactions effectively and courteously.
Manages incoming and outgoing mail and faxes, sorting them appropriately.
Greet, direct, and assist patients in need of various resources to the appropriate MGH Departments.
As an essential team member, works effectively with other Practice staff to manage workflow.
Provides cross-coverage for other Practice staff members as needed (e.g. staff absences, vacations, and during workflow variations, etc.).
Provides information and supports problem-solving, troubleshooting, and managing complex patient situations.
Displays professional & compassionate customer service.
Learns and identifies complexities of various insurance plans and payers, including HMO plans, Managed Care, and other Third-Party Insurers, as it relates to Allergy patients and payment issues (self-pays, co-pays, referrals, prior approvals, etc). Helps educate Allergy patients how to navigate coverage issues by referring to appropriate resources.
Consistently maintain confidentiality and privacy and follow all HIPPA guidelines.
Identifies and communicates to Practice Leadership issues of process creating inefficiencies within the operation and assists in their resolution.
Assists with special projects and responsibilities as needed and or assigned by Practice Leadership.



Qualifications


Education
High School Diploma or Equivalent required


Can this role accept experience in lieu of a degree?
Yes


Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred


Experience
office experience 2-3 years required


Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.



Additional Job Details (if applicable)



Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


52 Second Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Massachusetts General Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now