Senior Assistant Director of Appeals, Satisfactory Academic Progress, Loans and Eligibility (Financial Aid/Scholarship Specialist), Office of Student Financial Assistance at Indiana University in Bloomington, Indiana
Posted in Other 4 days ago.
Job Description:
Department
OFC OF STUDENT FIN ASSISTANCE (BL-OSFA-IUBLA)
Job Summary
Department-Specific Responsibilities
- Ongoing review/training and understanding of federal/state/institutional program policy.
- Communicates regulatory changes and resulting business process changes to staff and campus partners.
- Ensures accuracy in processing to minimize errors that lead to university fiscal liability.
- Responds to changing job responsibilities due to evolving federal regulations.
- Provides ongoing staff and campus partner training due to evolving regulatory changes.
- Supervises a team of 2 staff members in the areas of Appeals, Satisfactory Academic Progress, Loans and Eligibility.
- Identifies needs for new or existing audit support to maintain compliance and promote efficiency.
- SAP appeal decision committee member.
- Maintains confidentiality and security of federal, state and institutional financial aid records, including federal income tax data.
- Serves as back up for audit processing in absence of staff.
- Monitors and responds to office group email account.
- Processes professional judgment decisions in FAFSA Partner Portal.
- Provides support for in-person recruitment and outreach efforts.
- Manages audits to award students with special enrollment circumstances and eligibility issues.
- Along with the other Senior Assistant Directors, identifies and facilitates regular staff meetings and ongoing training opportunities.
- Serves as point of contact for students and associated individuals about financial aid and/or scholarship information and processes.
- Oversees financial aid and/or scholarship activities such as outreach, reporting, and monitoring; updates and maintains student records.
- Prepares and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops, and recruitment sessions.
- Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by adjusting or revising costs, contribution, need, or dependency status as exceptions to the prescribed process.
- Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid/scholarships under federal, state, and institutional guidelines; notifies students of changes in eligibility of awards and suggests corrective action to restore award eligibility.
- May hire, train, and supervise student employees.
- May provide guidance to other financial aid/scholarship specialists; may make process recommendations for improved operational efficiency
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- Bachelor's degree in business, public policy, or related field
Required
- 2 years in student services, higher education student affairs, business, or related field. Experience working with complex data and/or records services in a team environment preferred.
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Seeks to acquire knowledge in area of specialty
- Highly thorough and dependable
- Demonstrates a high level of accuracy, even under pressure
- Excellent organizational skills
- Friendly and service-oriented
- Demonstrates customer service skills
- Demonstrates ability to maintain confidential information
- Experience in a regulated environment
- Demonstrates excellent judgment, tact, and diplomacy
- Highly developed customer relations skills
- Commitment to working with people of diverse backgrounds
- Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
This position is eligible for remote work, subject to change in the future based on university policy and business needs.
Advertised Salary
The advertised salary for this role is $53,000 to $55,000 a year.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Financial Aid & Scholarships
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
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