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Position Overview:
Boeing Defense, Space & Security (BDS), Space Intelligence & Weapons Systems (SI&WS) Organization seeks a Service Desk Administrator to support proprietary programs network operations for OCONUS customers. This includes support for user access to computing systems, phones, IT applications, and private network services.
Position Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or in-person.
Diagnose and resolve technical hardware and software issues, escalating complex problems to appropriate IT teams as necessary.
Manage user accounts, permissions, and access rights in accordance with security policies and procedures.
Provide timely and effective support for IT applications, including troubleshooting and resolving application-related issues.
Maintain accurate records of user interactions, issues, and resolutions in the service desk ticketing system.
Assist in the development and maintenance of knowledge base articles and user documentation to enhance self-service support options.
Collaborate with IT teams to implement changes and improvements to service desk processes and workflows.
Monitor service desk performance metrics and contribute to continuous improvement initiatives.
Experience in an IT Help Desk position resolving IT issues
Basic hardware/software troubleshooting skills
Experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
Familiarity with service desk ticketing systems and maintaining accurate records of user interactions, issues, and resolutions
Experience in developing and maintaining knowledge base articles and user documentation to enhance self-service support options
Strong collaboration skills to work effectively with IT teams in implementing changes and improvements to service desk processes
Previous experience supporting OCONUS customers or working in a similar role within a defense or security environment
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range (Associate - Level 2): $68,850 - $100,050
Summary pay range (Experienced - Level 3): $88,400 - $127,650
Applications for this position will be accepted until Mar. 25, 2025
Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.
Export Control Details: US based job, US Person required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires a current Tier 5 (T5), formerly known as a Single Scope Background Investigation (SSBI) (U.S. Citizenship required) or requires candidate agreed to enter a Continuous Evaluation program.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.