Job Description:

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

Under general supervision of the Patient Financial Services Supervisor is responsible for front end billing account functions. Responsible for work queues related to outstanding balances, referrals, non-coding related errors and claim edit errors. Provides financial counsel within established parameters to patients who have outstanding balances (e.g., setting up payment plans, options for handling unpaid balances). Acts as a resource to patients and staff regarding business processes for registration, referral and collections.

EDUCATION/LICENSES/CERTIFICATIONS

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.


• Related Associate’s degree in Business or related field preferred.

EXPERIENCE

• Three years of healthcare registration, account or billing experience in physician office or hospital with direct patient or customer service delivery required.


• Working knowledge of health plan coverage, types of health plans and patient billing terminology is required.


• Working experience with patient healthcare collections is preferred.

SKILLS

• Demonstrated customer service skills, strong verbal, written and telephone communication skills.


• Attention to detail, demonstrated multi-tasking skill.


• Demonstrated working under time pressure, juggling multiple priorities, managing deadlines.


• Teamwork, flexibility, reliability, adaptability, able to be flexible with work schedule.


• Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficient in email required.


• Working knowledge of healthcare registration including health plan coverage and referrals, authorizations, patient balance terminology (deductible, co-pay, co-insurance) is required.
  
  
  
  • Working Knowledge of EPIC and EMR proficiency preferred.
  
  
  
  

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:
· Up to 8% company retirement contribution,
· Generous Paid Time Off
· 10 paid holidays,
· Paid professional development,
· Generous health and welfare benefit package.

Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).

VEVRAA Federal Contractor

Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state

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