Enrollment Clerk at Joliet Junior College in Joliet, Illinois

Job Description:

Position Title:Enrollment Clerk
Job Description:POSITION TITLE:Enrollment Clerk
STATUS:Part time
DEPARTMENT: Registration & Records
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC-AFT Local 604
REPORTS TO: Registration Supervisor
PLACEMENT: Grade 103
HIRING RANGE: $18.14 - $19.23 hourly


Competitive starting pay is dependent on education and experience. JJC offers regular full-time positions a variety of fringe benefits including retirement benefits, holidays, personal time, and other discounts/reimbursement for classes.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

The Enrollment Clerk serves as the students' main point of contact for the campus. Enrollment Clerks provide information to students regarding JJC policies and procedures as they relate to admissions, registration and records transfer credit, graduation student accounts and payments, counseling, advising financial aid, and photo identification services. Enrollment Clerks provide support to college staff in a variety of ways on a daily basis.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Professionally represent Joliet Junior College and uphold the College's core values: respect, inclusion, integrity, collaboration, humor, well-being, innovation, quality, and sustainability.
2. Provide excellent student support by building rapport, listening attentively, defusing escalated concerns, confirming understanding, and connecting students with appropriate follow-up services.
3. Assist students and visitors via telephone, chat, email, fax, text, or in person by providing general assistance as needed. Answer inquiries and provide information and referrals.
4. Assist students with processes including but not limited to admissions, registration and records, photo identification services, using the computers within the Enrollment Management Suite, and navigating the student portal.
5. Schedule Student Development appointments.
6. Process testing payments, issue receipts, prepare bank deposits, and reconcile payment sessions daily.
7. Prepare mailings for distribution, maintain databases, and sort mail.
8. Assist Enrollment Management with seasonal projects including but not limited to graduation.
9. Assist the Communication Center as needed to guide prospective, new, and former students through the enrollment process.
10. Perform related duties as assigned

MINIMUM QUALIFICATIONS

1. High school diploma or equivalent.
2. Two (2) years of clerical experience.
3. Knowledge of modern office practices and procedures. Willingness to learn videoconferencing and Internet access.
4. Working knowledge of personal computer and Microsoft Office skills including Word and Excel.
5. Ability to handle multiple tasks and responsibilities simultaneously.
6. Excellent customer service and phone skills.
7. Access to transportation and a willingness to work at several locations.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality

PREFERRED QUALIFICATIONS

1. Associate's Degree.
2. English and Spanish verbal and written communication proficiency.
3. Demonstrated multicultural competence.

WORK SCHEDULE

* Twenty-Eight hours per week.
* Various shifts required, including evening and Saturday hours.

PHYSICAL DEMANDS

1. Normal office physical demands.
2. Ability to travel between campus locations and to community events.

WORKING CONDITIONS

1. Duties are performed indoors in the usual office environment.

Full Time/Part Time:Part timeUnion (If Applicable):TOSSC
Scheduled Hours:28

Benefits

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