Job Description:

Position Title: Desktop Support

Location: Fort Worth 2101

Department: IT Infrastructure

Employment Type: Full Time

Workplace Type: Onsite

Reporting To: Anthony Valenzuela

Compensation: $20.00 - $24.00 / hour

Desktop Support

Desktop Support is a vital part of our IT Service Desk, providing essential technical assistance to end-users within the organization. Your role involves diagnosing and resolving hardware and software issues, ensuring optimal workstation performance, and maintaining an elevated level of customer satisfaction. You will be the first point of contact for employees seeking technical assistance, managing support tickets, and escalating more complex issues to senior team members when necessary.
The ideal candidate has proven desktop support skills, and strong knowledge of Windows operating systems. They should possess excellent problem-solving abilities, effective communication skills, and a customer-oriented attitude. The candidate should be capable of working independently and as part of a team, with a commitment to delivering high-quality technical support.

Key Responsibilities

• Communicate with end-users via Microsoft Teams, email, and in-person.
• Provide first-level support by diagnosing and troubleshooting hardware, software, and network issues on desktops, laptops, and peripheral devices.
• Install, configure, and maintain operating systems, software applications, and hardware components using hands-on and remote desktop methods.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Document and track all support requests using the ITSM ticketing system.
• Escalate complex technical issues to senior IT staff or specialized teams.
• Maintain hardware and software inventory in CMDB.
• Assist with the deployment and maintenance of IT equipment and infrastructure.
• Conduct user training and create documentation to enhance end-user understanding and productivity.
• Perform routine system maintenance and updates to ensure security and efficiency.
• Participate in IT projects and initiatives as required.

Job Qualifications

Education/Certifications:

• High School Diploma
• 1-2 years of related experience or education.
• General IT knowledge in the areas outlined in Primary Tasks

Preferred Education/Certifications:

• Associate degree in Information Technology, Computer Science, or a related field.
• One or more of the following certifications or their equivalent: CompTIA A+, CompTIA Network+, CompTIA Security+.

Experience:

• 2+ years of related experience or education.

Preferred Experience:

• 1-2 years of technical support experience in a Service Desk role.
• HP and Zebra Printer experience.

Skills and Qualifications:

• Strong knowledge of Windows and Mac operating systems, as well as common software applications.
• Excellent critical thinking skills and the ability to work under pressure.
• Customer-oriented attitude with a focus on delivering high-quality support.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Advanced skills in Excel (formulas, pivot tables, etc.) and PowerPoint.
• Familiarity with virtualization, remote desktop solutions, and mobile device management.

Physical Requirements:

• Must be able to lift 50 pounds and be able to bend, stoop, kneel, crouch, and crawl.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities

About Group O

At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.
In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.


Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.



Equal employment opportunity, including veterans and individuals with disabilities.

PI266121756

Salary:

$20.00

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