Customer Access Assistant/UKHC at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Customer Access Assistant/UKHC
Requisition Number	RE49684
Working Title	Customer Access Assistant
Department Name	H3280:Command Center
Work Location	Lexington, KY
Grade Level	06
Salary Range	$16.20-24.82/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	HS
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	3 yrs
Required License/Registration/Certification	None
Physical Requirements	The physical requirements of this position include: occasionally standing or walking with objects up to 10lbs-25lbs; regularly sitting at a computer workstations for extended periods of time with repetitive motions (such as typing).
Shift	Open 24-hours/day, 365 days/year operation, including holidays, 40 hours a week. Shift- 2pm-12am, 5 days a week
Job Summary	Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.
Skills / Knowledge / Abilities	Medical terminology desired. Ability and dedication to providing outstanding customer service. Ability to use multiple computer applications including a voice over the internet phone platform. Ability and desire to be a team player. Multitasking, typing, attention to detail and excellent communications skills required.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Some college preferred.
Deadline to Apply	03/30/2025
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate the amount of experience you have answering multiple phone lines for dispatching purposes.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * What is your definition of exceptional customer service? Give examples of how you have used exceptional customer service skills in previous jobs

   (Open Ended Question)

3. * Where did you first see this position advertised other than on UK's online employment system?
   • Journal of Public Health Dentistry
   • InsideHigherEd.com
   • HigherEdJobs.com
   • Diverse Issues in Higher Education
   • Academic Keys
   • Latinosinhighered.com
   • Indeed.com
   • A Colleague, Friend and/or Family Member
   • None of the Above

Applicant Documents
Required Documents

Optional Documents

1. Resume
2. Cover Letter

Equal employment opportunity, including veterans and individuals with disabilities.

PI266122068

Salary:

$16.00

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