Content Designer at Zendesk in San Francisco, California

Job Description:

Location: US - San Francisco - Office | 3 Locations

Requisition ID: R30260

Position_Type: Full time | Full time

Job Description

Why Zendesk?

Zendesk builds software designed to improve the customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer. We lead the industry with beautifully simple software but we’re constantly innovating and can’t wait to outdo ourselves in the future!

Why Content Design?

Content Designers at Zendesk use language and design to solve user experience problems. We think in systems, creating global standards that keep our products consistent. We also think in moments, writing clear, contextual product copy that helps users reach their goals. From planning how information flows through the product to optimizing complex flows, our work is to make Zendesk easier to understand, and therefore easier to use.

As a Content Designer, your day-to-day will vary but you’ll usually do a lot of design thinking, user testing, writing UI language, and maintaining our content design standards. Content Design sits within Product Design and we have weekly writing and design critiques to make sure everyone is on the same page. This particular role will work closely with our newly formed Employee Services team to shape our software to be clear, human, and learnable.

We are a cross-functional group who collaborate daily with localization, product, engineering, UXR, product marketing, and brand teams. Our team is global and we are remote-work friendly. Come shape the Zendesk experience and hone your content design skills with a group of smart, creative, and friendly people.

Our team is committed to radical inclusivity and Zendesk welcomes applicants from traditionally underserved communities in tech.

What you’ll be doing everyday:

• Write in-product messaging, interface copy, product education materials, navigational nomenclature, and other content

• Conduct audits of existing product language and pinpoint areas of improvement ( eg. error messages, CTAs, labels, empty states, sign-up flows)

• Maintain and help evolve content standards, best practices, guidelines, principles, and taxonomies for various audiences and initiatives

• Partner with product designers to shape the user experience through language, components, and interaction patterns

• Bridge the gap between brand and product in the areas of style, standards, and communication in a way that supports the overall customer experience

What you need to succeed:

• 3+ years of experience writing digital content (websites, software, instructional content)

• 1+ years focused on UI content strategy

• Strong editing skills and a love of communication

• Good eye for product design best practices

• Knowledge of software as a service

The US annualized base salary range for this position is $125,000.00-$187,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com

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Equal employment opportunity, including veterans and individuals with disabilities.

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