Loan Servicing Processor 1 - Consumer at Five Star Bank in Warsaw, New York

Job Description:

Title: Loan Servicing Processor 1 - Consumer

Requisition ID: 5239

Location:Warsaw, NY, US

Category:Regular Full-Time

Job Class:Operations

Salary_Range:$16.00 To $22.00 Hourly

Description:

Purpose: The Loan Servicing Processor 1 - Consumer is responsible for booking and maintaining all Consumer related loans on the Banking System. This position will maintain all adjustments and revisions to the loans throughout the life of the loan. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing.

Essential Functions:

• The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations.
• Performs a thorough review of all file information related to Consumer loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed
• Establishes new Consumer loans on banking system ensuring that all data is accurately entered, and all accounts are following bank lending policy. Makes corrections as required and ensures that booking procedures are correct.
• Performs maintenance to loans as requested including but not limited to unposted items, charge-off, shadow account processing, automatic funds transfer, reversals, due date changes, fee assessments and reversals, deferments, account verification and Over Draft Protection (ODP) maintenance. Automated Clearing House (ACH) set up and maintenance
• Process payments returns and maintenance as necessary in accordance with the terms of the loan.
• Provides support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions
• Performs next day review on all maintenance performed by other processors as a result of requests from other departments or errors found.
• Maintains collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system and third-party system to track and follow up on any identified exception items.
• Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications – Education and Prior Experience:

Required:

• Education: High School Diploma or equivalent
• Prior Experience: 1+ years in Customer Service
• Licenses or Accreditation: Specialty Area (if applicable)

Competencies:

• Excellent verbal and written communication

• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Responds to requests for information in a timely and professional manner
• Ability to work with all levels of staff and management
• Working knowledge of Microsoft applications with ability to learn new and existing Banking software

Physical Requirements:

• Able to regularly sit for prolonged periods of time.
• Able to lift 20 lbs.
• Extensive computer usage is required.

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long Term Disability, and Short Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Paid Time Off (PTO)
• Company Paid Holidays

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

This job description is not exhaustive. The Loan Servicing Processor 1 - Consumer may be required to perform other duties as assigned.

Equal employment opportunity, including veterans and individuals with disabilities.

PI266123499

Salary:

$16.00

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