Sales Support Representative at Standard Textile Co., Inc. in Cincinnati, Ohio

Job Description:

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Sales Support Representative will support the consultants' sales initiative and goals. The Sales Support Representative will work as a liaison between the customer and sales consultant as well as the internal departments.

Responsibilities Include:

• Receive and reply to all communications from assigned consultants or customers


• Manage open order reports on a weekly basis to ensure date management protocol is followed


• Enter orders on behalf of the consultant s


• Proactively provide consultants with important order milestones including ship dates and backorders


• Maintain communication with internal departments to ensure all project related milestones are met


• Review and quote projects

KPIs

• Work the open order report weekly


• Acknowledge receipt to all emails within four hours (internal and external)


• Process and release all orders received within 24 hours


• Ensu re all orders are entered with accurate dates and monitor / update as necessary through order completion / invoicing

Qualifications Include:

• High School Diploma. Associate degree is preferred.


• Required: Customer Service Experience. Preferred: 3+ Years Relevant Experience


• Strong organizational skills.


• Experience with Microsoft Office. JD Edwards / Oracle experience is preferred.

Why Work at Standard Textile:

• For the flexibility with a hybrid work schedule.


• For the continuous growth opportunities.


• For the total rewards including generous PTO bank, paid parental leave, a robust wellness program & much more!

Why join our team:

• You Love Helping People Thrive!


• You Have Great Ideas.


• You Are Passionate About Your Future.

Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join us!