Salesforce Business Analyst at American Cybersystems, Inc. in Baltimore, Maryland

Job Description:

Innova Solutions is immediately hiring for a Salesforce Business Analyst


Position type: Full-time, Contract
Duration: 6 months
Location: Hybrid - Baltimore, MD (1-2 days per MONTH in the office)

As the Salesforce Business Analyst your duties and responsibilities will include:

• Elicit, clarify, and translate complex business requirements into application functional and detailed technical solution documentation and conceptual designs for the Salesforce.com platform.


• Management and logging of user feedback in Agile, JIRA, Confluence and/or other appropriate systems


• Run Agile/Scrum ceremonies (Planning, Review, Retrospectives, Daily Stand-ups) for various Salesforce initiatives.


• Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve business needs.


• This is a client-facing role so the BA must be a good communicator capable and comfortable speaking with clients, detail oriented, organized, flexible and aware to client during business hours.


• Manage testing and deployment activities to ensure high performance and functionality.


• Understand business process and business requirements of the customers and translating them to requirements artifacts such as BRD/Functional spec/Use stories.


• Must be able to partner effectively with a wide range of teams, including business leaders, delivery teams and external partners, to drive business success.


• Continuously identifies opportunities and executes process improvements.

Desired Qualifications

• 3+ years of experience in business analysis, including demonstrated success in owning and delivering business process improvements.


• 3+ years of experience with the Salesforce platform.


• Scrum Master and Salesforce Administrator certifications preferred.


• Experience working with Agile teams and using tools such as Jira, Confluence, Service Now, etc.


• Able to solve complex problems and successfully manage ambiguity and unexpected change.


• Strong verbal and written communication skills to effectively interact with stakeholders.


• Ability to analyze complex business problems and develop effective solutions.


• Experience working in cross-functional teams and managing stakeholder relationships.


• Must be able to work independently, with minimal oversight.


• Strong analytical skills, follow-up capability, and problem-solving ability.


• Proven analytical and problem-solving abilities.


• Strong interpersonal and oral communication skills.


• Ability to present ideas and solutions in user-friendly language.


• Highly self-motivated and directed.


• Keen attention to detail.

PAY RANGE AND BENEFITS:

Pay Range: $90 - $100/hr w2
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)


• ClearlyRated® Client Diamond Award Winner (2020)


• One of the Largest Certified MBE Companies in the NMSDC Network (2022)


• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Thank You!
Team Innova Solutions Apply Now