We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth. Our 22,800+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We're also pleased to share that Persistent won the 2023 Golden Peacock Award for Excellence in Corporate Governance within the IT sector. Acknowledging our cloud expertise, we were named a Challenger in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services. Throughout this market-leading growth, we've maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.
Position: Cloud Tech Lead
Location: New York, NY (Hybrid)
Hire Type : Full time
Position Overview
The primary goal of Cloud Tech Lead is to ensure excellent services and support for Cloud systems with strong analytical and problem-solving skills, and lead the offshore Cloud ProdOps Support team. This role is critical for Cloud Support Center success. Expected to perform activities including but not limited to Cloud Operations, AWS and GCP cloud services etc.
Technical Knowledge
Proficient in Service Management tools (Opsgenie, Jira, ServiceNow etc.) and leading support projects
Excellent hands on experience in Cloud platforms in AWS (and GCP)
Expertise in Cloud Services - EC2, Auto Scaling, and Load Balancing, AWS LightSail, ASG, Launch Template, Launch Configuration, AZ, HA, BCP/DR
Experience on Terraform - IaC Automation, Managing Terraform State Files
Experience on Cloud Infrastructure Automation, Configuration Management tools like Chef, Ansible, PagerDuty
Good knowledge of Kubernetes Containerization and Orchestration, AWS EKS, GCP GKE, Amazon ECS
Experience with Cloud Observability like ServiceNow Lightstep, NewRelic, AWS CloudWatch, AWS Personal Health Dashboard (PHD), AWS SNS Notifications, GCP Cloud Logging and GCP Cloud Monitoring etc.
Experience with observability platforms, setting up ELK, Kibana and Grafana Dashboards, PowerBI etc.
Hands on knowledge of Jenkins CI/CD Pipeline Management
Nice to have:
Experience working on Cloud FinOps for Cloud Cost Optimization
Experience in enabling and maintaining Cloud Security, SecOps
Circle CI/CD
JIRA eazyBI
Key Responsibilities
Lead the offshore ProdOps team and independently front face customer interactions and represent the team
Facilitate onshore offshore handshake and streamline execution
Provision, configure, and maintain cloud resources (VMs, storage, networks) and services
Manage multi-cloud environments (AWS and GCP) and hybrid cloud setups
Seamless collaboration with other groups within the team CloudOps, SecOps, FinOps, DBOps, InfraOps, engineering and L1 customer support teams
Improve system reliability and uptime
Optimize cloud costs, resource utilization and implement best cloud management practices
Automate CloudOps management through scripting, deployments and routine maintenance tasks
Optimize workload and resource configurations to achieve good performance
Maintain a detailed inventory of cloud assets and configurations
Identify trends and patterns to suggest process improvements
Manage incidents, including detection, escalation, troubleshooting and resolution
Monitoring and Dashboard Creation
Conduct root case analysis for recuring issues and adhere problem management process.
Ensure alignment and adherence with SLAs and KPIs
Implement corrective actions when service levels fall below targets
Required Qualifications
Education and Experience
Bachelor's degree in computer science, IT, or related field
8+ years of total experience with at least 4+ years of Cloud Ops experience
ITIL certification (preferably ITIL 4 Expert)
Preferably should have at least 1 Cloud Certification with hands on experience
Skills and Competencies
Excellent communication and presentation skills
Ability to directly handle client communication
Advanced problem-solving and analytical capabilities
Expert knowledge of service management frameworks and best practices
Let's unleash your full potential at Persistent - persistent.com/careers
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."