A client of Insight Global is looking to bring on a Service Desk Administrator. This role will support endpoint computer devices across the organization while adhering to security and computer standards. Tasks may include computer deployment, break/fix support, license/asset management, employee on/off boarding, procuring computer hardware, and SaaS admin and configurations.
REQUIRED SKILLS AND EXPERIENCE • Bachelor's Degree in IT • 5+ years of experience in a customer facing technology support role • Experience managing 3rd party IT managed service providers (MSP) • 2+ years of M365/Google administration experience in an enterprise setting • 2+ years of cloud/SaaS administration experience • Working knowledge of SSO • Experience with M365 Intune, Autopilot, and remote computer provisioning • Ability to manage competing priorities while crossing between various technical roles • Experience navigating security platforms to investigate cybersecurity related issues
Responsibilities: • Provide technical support and resolve problems to the end user's satisfaction • Monitor and respond quickly and effectively to tech and security related matters • Resolve technical issues/requests in a timely manner • Adhere, maintain, enforce, and deploy technology standards and policies • Provide device, license management, and procurement support • Follow ticketing and escalation procedures for reporting issues and outages • Manage tech systems including Intune, Azure, security, and device management tools • Maintain computer assets and licensing inventories • Assign users to the appropriate security groups and roles within enterprise systems • Cloud / SaaS support (API integrations, SSO, security audits, and configuration) • Develop, maintain, and report on applicable KPIs • Support merger and acquisitions technical tasks • AWS Administration