Idle Management Representative at CMA CGM in Nashville, Tennessee

Job Description:

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.


Summary Description:



This role exists to support the Idle Management team in managing Idle Cargo.


An Idle Representative is responsible to track import and export containers that remain idle for an extended periods with transport vendors, at a customer location, or in port or ramp locations. They are responsible to effectively communicate via phone and or email with the applicable parties to have the containers move to the next state as identified in the Idle SOP to end idle status. They work in conjunction with the GBSI Idling team who generate reports and process Pre and Final Lien letters to customers via email and in the case of Final Lien letters also via FedEx.


A successful Representative will ensure containers deemed idle are reviewed and actioned per process requirements. They will work from idling reports and work lists provided by management and will be responsible to resolve the idling situation in a timely and accurately manner. They will use NOVA to manage the idling cases and effectively communicate with internal parties, Vendors and Customers to avoid delay, costs and maintain customer satisfaction.


If containers are idle beyond applicable free time the responsible party will be charged Detention and / or Demurrage. If the idling is not resolved legal action may be initiated to recover containers or seize cargo, with all costs for the account of the applicable party.



Accountabilities

Review idle reports and take required course of action per Idle SOP.

Provide feedback to GBSI Idle team on data issues.

Contact applicable parties to have them take action or provide intent on idling containers.

Record status updates in NOVA.

Collecting all documents issued and sent to the customer when completing and sending Salvage Packets to Norfolk. Salvage Team.

Assisting foreign PODs by contacting US Shippers regarding Idle Containers at POD.

Produce Idle reports including appropriate data.

Distribute Idle reports with designated stakeholders.

Qualifications

High School diploma or equivalent required.

Previous Customer Service Experience/Logistics/Transportation- 1 year preferred

LARA - 1 year preferred

Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data

Excellent organizational skills with strong attention to detail and ability to prioritize

Strong analytical skills to assess situations, identify trends, and resolve problems

Ability to recognize events and issues that should be raised to other teams

Possess effective time management skills

Ability to multitask with multiple deadlines

Demonstrate analytical skills and proactive approach to problem solving

Must possess a proven high-level performance record.

Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook. Working knowledge of pivot tables beneficial

Additional Knowledge, Skills And Abilites

Bachelor's degree or some college coursework preferred.

Experience in the transportation industry is preferred.

Experience in team-based environment and Quality tools and techniques preferred.

Key Competencies

Teamwork

Respect

Integrity

Innovation

Customer Focus

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.



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