Pharmacy Technician Senior Representative - Concierge Service Team - Freedom Fertility at Cigna in Newburyport, Massachusetts

Job Description:

As a Pharmacy Technician Senior Representative you would be working with the Concierge Service Team to fulfill urgent medication needs for our patients, as well as providing white glove customer service. In this crucial role, you are assisting patients, responding to urgent requests and addressing each with care, detail, and most importantly, empathy. You'll make a difference in our patients' lives by assisting them in their dreams to start a family.

How you'll make an impact:

• Assist patients by phone;accurately providing same day options, which includes: local options, pricing, courier services and additional shipping information.


• Assist patients by providing excellent customer service, resolving customer issues and ensuring 100% follow-up to customers.


• Assisting with processing


• Researching same day requests by reviewing calls


• Independently managing requests while working with team members to complete the daily volume.

What you need:

• High School Diploma / GED required.


• Minimum of 1 year of relevant experience.


• Valid MA Pharmacy Technician License


• Experience with reading prescriptions and scheduling patient deliveries.


• Basic knowledge of benefits/insurance plans preferred.


• General PC knowledge including Microsoft Office.


• Excellent communication skills (verbal and written).

Work Schedule:

Rotating nights and weekends.

This role is located at 374 Merrimack St. Newburyport, MA with the possibility of working remote.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.