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The Boeing Company is currently seeking a Mid-Level Customer Relations Specialist to join the Government Operations, Global Public Policy and Corporate Strategy team at Boeing's Global Headquarters in Arlington, VA.
In this role, you will play an integral part in enhancing customer and stakeholder engagement by supporting key relationships, resolving complex issues, and improving overall customer experience. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to collaborate effectively with internal teams and external partners and vendors.
Position Responsibilities:
Plan and coordinate customer visits and events onsite at Boeing's Global Headquarters, managing all logistics, communications, protocol, and business courtesies in coordination with a multi-disciplinary team (e.g., facilities, communications, IT, security, transportation, etc.) to ensure seamless execution.
Lead a portfolio of sponsored external engagements with key non-profit partners, supporting strategic engagement opportunities for Boeing executives and leaders that promotes stakeholder relationships and reinforces Boeing's community partnerships and outreach.
Manage hospitality assets, including tickets at sporting/entertainment venues, performance ticket banks, venue rentals, executive gifting, etc.
Develop and execute, in conjunction with Boeing Global Engagement, employee-engagement events.
Interface regularly with senior executives to communicate customer feedback, provide strategic insights, and ensure alignment with organizational goals.
Collect, integrate and disseminate event information to all stakeholders through various communication methods (e.g., Web, printed materials, presentations and emails) to ensure effective project management of major events and activities.
Research and evaluate potential venues (including site inspections if required) and make recommendations of preferred venue or site for customer needs.
Manage all administrative aspects of events, including rectifying expenses (e.g., expense reports and invoices), negotiating and managing vendor relationships, submitting guest details, developing guest communications, and maintaining accurate records.
3+ years of experience managing event spaces and/or planning conferences or other major meetings/events, ideally in high-end hospitality, non-profit and/or political campaigns
Experience working with C-suite executives, international and government officials
Willing to occasionally travel domestically, work flexible hours, overtime and occasional weekends for planned events
Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills
Exceptional work ethic and proven track record of high integrity and personal initiative, along with a creative and problem-solving mindset and approach
Capability to deliver high quality results in a dynamic and collaborative environment and to actively anticipate and respond to future needs
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay and Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $85,000 - $115,000
Applications for this position will be accepted until Apr. 01, 2025
Export Control Requirements: This is not an Export Control position.
Education
Bachelor's Degree or Equivalent Required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.