Desktop Support Specialist at Denison University in Granville, Ohio

Job Description:

Position Type:

Support Staff

Classification Title:

Administrative Staff

Position Title:

Desktop Support Specialist

Position Number:

O00482

Pay Grade Level:

CSS 5

Salary:

$26.00 - 31.00 an hour

Department:

Information Technology Services

Posting Number:

S 121301446

Full or Part Time:

Full Time

Number of Months:

12

FTE:

1

Work Schedule:

M-F, 8 AM-5 PM. 40 hours per week. Hourly position. This position requires on-site presence and remote work is not available. Applicants must be able to work in-person at the university.

Basic Function:

The Desktop Support Specialist provides exceptional hands-on technical and client support for Denison's endpoint technology, including approximately 1,900 Windows and Apple computers, VoIP telephones and accounts, network printers, and other desktop technology. This position is also responsible for maintaining accurate records of IT assets as they are deployed and reclaimed. The Desktop Support Specialist leads and supports projects that enhance the security, reliability, and usability of Denison's computing environment.

Essential Job Functions:

• As part of a desktop support team, collaborate to provide escalated support to all Windows and Apple endpoints (including those in employee offices, labs, and classrooms), tablets, and smartphones


• Assist with administration of systems involved in the client support ecosystem, including software update servers, client management servers, imaging environment, and endpoint security


• Maintain asset record accuracy throughout the asset lifecycle


• Assist with annual computer replacement process


• Develop and provide input on hardware/software selection and management, replacement, and support processes


• In coordination with the ITS Service Desk, provide support for common workplace technologies, such as VoIP phones, headsets, printers and multifunction devices


• Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms


• Consult campus clients on the effective use of existing and innovative digital workplace technologies


• Stay up-to-date on technological changes related to job function and potential areas for process improvement


• Assist with scripting and package building


• Provide direction to student support technicians


• Perform other duties as assigned

Minimum Qualifications:

Required:

• Associate's degree from an accredited university in a field related to this role (experience may be accepted in lieu of degree), one year of experience as a desktop support specialist or equivalent role

Key Attributes:

• Exhibit excellent interpersonal, verbal, and written communication skills


• Strong working knowledge of Windows and/or macOS


• Excellent problem solving and troubleshooting skills


• Must be able to walk the campus, stairs/hills, and lift up to 30 lbs


• Demonstrated ability to provide excellent customer service


• Demonstrated adaptability with concurrent tasks and changing priorities


• Evidence of personal focus on refreshing knowledge and learning new skills relevant to the field

Preferred Qualifications:

Preferred:

• Bachelor's degree from an accredited university in a field related to this role.

Key Attributes:

• Experience using at least one client management or enterprise mobility management tool (SCCM, JAMF, Zenworks, Casper, Intune, Airwatch, etc.)


• Extensive knowledge of computer hardware component technologies


• Experience with recent Windows server operating system version


• Familiarity with scripting/coding concepts and best practices to support functions of this role

Physical Demands:

Must be able to walk the campus, stairs/hills, and lift up to 30 lbs.

Open Until Filled:

Yes

Special Instructions to Applicants:

Please provide contact information for three professional references, including name, address, phone number, email address, and relationship to you. References will not be contacted without prior consent.
This position is open until filled. To be assured full consideration, please apply online by March 31, 2025.

Denison University Background Check Statement:

The final candidate will undergo a background check as a conditional offer of employment.

Denison University EEO Statement :

Denison is an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Title IX Notice: Sex discrimination is prohibited by federal law through Title IX of the Education Amendments of 1972. Denison does not discriminate on the basis of sex in the education programs or activities that it operates including admissions and employment. For Denison's official Notice of Non-Discrimination, please visit
https://denison.edu/forms/non-discrimination-notice. You can learn more about Title IX at Denison at
https://denison.edu/campus/title-ix.


Job seekers who may need a reasonable accommodation to complete the application process should contact the Office of Human Resources at (740) 587-6299 or by email at
HR@denison.edu.

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