Indirect Fraud Investigation Associate at Hyundai Capital America in Newport Beach, California

Job Description:

Description




Who We Are


Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.



We Take Care of Our People


Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement



What to Expect


The Indirect Fraud Investigation Associate primarily focuses on managing indirect consumer Identity Theft claims, ensuring thorough and effective investigations from start to finish. Responsibilities include analyzing relevant information, determining accountability, drafting dealer buyback demands, obtaining necessary approvals, and managing follow-up actions until cases are fully resolved. In addition, this role will collaborate with internal teams-particularly the Credit Dispute team and Operations teams (Sales, Servicing, Collections, Credit/Funding)-as well as Legal, dealers, and external partners to effectively address fraud and mitigate associated risks.


What You Will Do


1. Fraud Investigation:

• Investigate Indirect Identity Theft claims, and block notifications of fraud related to new and existing accounts, referred by the Credit Dispute team.

• Account review for potential Identity Theft/authenticity assessment

• Interview victims, suspects, dealers, and other relevant parties, identifying patterns, gathering evidence, and ensuring effective resolution while upholding the organization's integrity and compliance standards

2. Analysis & Documentation:

• Gather and analyze facts and document all investigative activities to present culpability determination and next steps.

• Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.

3. Regularly communicate and coordinate cross-departmental fraud detection and investigative issues with teams such as Collections, Customer Service, Credit, Funding, Sales and Marketing, and Legal. Collaborate with and assist local, state, and federal authorities when possible.

4. Assist in investigating all types of fraud claims within the organization, as well as external cases and other disputes, including ad hoc reviews of accounts, dealer fraud, dealer mistakes, and lien imperfections as needed.

5. Assist in identifying the best course of action to minimize losses to the company.



Qualifications




What You Will Bring


• Minimum 2 -4 years related experience performing fraud investigations.

• Prior experience working with Credit, Collection skip tracing, and or legal a plus

• SAS or SQL experience a plus

• Auto finance industry a plus.

• High school graduate or GED equivalent

• Bachelor's degree preferred or equivalent work experience.

• Demonstrated analytical skills to conduct investigations, determine facts, and assess potential culpability in dealer fraud.

• Strong attention to detail and ability to see investigations through with minimal supervision.

• Proven decision-making skills and ability to summarize findings

• Strong organization/time management skills.

• Ability to collaborate with various internal departments, law enforcement, dealers and other external partners to effectively address fraud and mitigate associated risks.

• Strong communication (written and verbal) to interface with external and internal customers.

• Proficient with MS Office Suite including Word, Excel and PowerPoint.



Work Environment


Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.


California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .