Logistics Plus is seeking a Senior Reverse Logistics Engineer to ensure that serviced client hardware products meet customer specifications and quality goals. This role requires a hands-on professional with experience in hardware manufacturing and a strong background in quality. The ideal candidate will have experience in a supervisory role, with the ability to monitor and hold Authorized Service Providers (ASPs) accountable to client standards, processes, and procedures.
Key Responsibilities
Guide service partners (ASPs) to ensure compliance with established guidelines, processes, and standards.
Troubleshoot technical and process issues to ensure smooth operations.
Oversee product repair and assembly processes, ensuring high-quality standards.
Execute on New Product Introduction (NPI) projects as required for product launches.
Collaborate with the Incoming Inspection team to establish and optimize inspection processes, including installing and troubleshooting testing equipment.
Conduct root cause analysis and apply data-driven methodologies to resolve process issues.
Review and improve processes, systems, and procedures to drive operational efficiency.
Work with internal and external teams to track product quality issues and implement necessary corrective actions.
Plan and execute Design of Experiments (DOE) to optimize production conditions.
Monitor station- and operator-level data to identify yield challenges and drive improvements.
Coordinate with device carriers to align on testing methodologies.
Conduct periodic Parts Quality Audits at vendor facilities.
Qualifications
Bachelor's degree in Industrial, Mechanical, or Electrical Engineering, or equivalent practical experience.
5+ years of experience in manufacturing operations, process development, or reverse logistics.
Strong experience in third-party production quality and process management.
Familiarity with service operations environments, reverse logistics, or RMA processing.
Supervisory experience with a proven ability to enforce compliance and accountability among service partners.
Excellent troubleshooting, problem-solving, and data analysis skills.
Fluency in English is required.
If you are an experienced logistics professional with hands-on experience in hardware manufacturing and quality, and you excel in managing service providers and enforcing high standards, we encourage you to apply!