Contract to Hire: 6 months of Contract, possible extension
Hours: Monday to Friday, normal hours with flexibility for high-volume days
SUMMARY
In preparation for an upcoming data migration, the CS Profile Support role provides assistance and support to the Customer Service team by coordinating services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. to ensure the highest level of detail delivering quality profiles.
ESSENTIAL DUTIES AND RESPONSIBILITIES • Assists and provides support for internal customers. • Enter customer profile submittals into our internal system manually or from the online portal. • Prepares and transmits reports tracking daily progress to achieve project milestones. • Processes correspondence reports and other documents within project scope. • Performs other, related duties as assigned. These duties may not be specifically listed in this description, but which are in the general nature typically associated with the employee's level of work. • Ability to maintain high level of quality work through repetitive tasks. • Proficient in basic excel skills to navigate data files when given detailed instructions. • Work within defined standards, policies, and procedures. • Solves straightforward problems and seeks guidance as needed. • Applies basic communication skills to respond effectively to inquiries. Ability to read, analyze and interpret company documents (i.e.: Waste profile, supplemental profile, recertification forms, price confirmations, quote templates, credit applications, service agreements). • Ability to calculate figures and amounts such as discounts, surcharges, margins, costs, sell rates applying concepts of basic elementary math. (Adding, subtracting, multiplying, and dividing)
MINIMUM QUALIFICATIONS: • High School diploma or GED.