Job Title: Director of Operations / Operations Director
Location: Countryside, IL
Job Type: Full-Time
Salary: $125,000 - $175,000 plus bonus and equity (potential)
About Llama Naturals
Llama Naturals is a fast-growing health and wellness brand dedicated to creating plant-based, whole-food vitamins and supplements - without the added junk. Founded in 2019 by a dad searching for an allergen-free vitamin for his daughter, Llama Naturals has since sold over 1 million bottles and become the #1 Best-Selling Organic Kids Vitamin on Amazon.com. Trusted by parents, our USDA Organic, plant-based, and artificial-free formulas deliver serious nutrition in a fun, delicious format that kids love and parents feel good about.
We're scaling quickly across DTC, Amazon, and retail/wholesale distribution, and we need a hands-on Operations Director to lead supply chain, manufacturing and optimize our omni-channel operations. If you're a self-starter who thrives in a fast-paced environment, loves problem-solving, and has a track record of scaling small businesses, we want you on our team.
Job Overview
As our Operations Director, you will be responsible for leading and refining the day-to-day operations that power Llama Naturals. From e-commerce fulfillment to retail logistics, you'll oversee purchasing, inventory management, manufacturing, supply chain optimization, and process improvements to support our growing brand. This is a high-impact role for someone who is both strategic and hands-on, capable of building scalable systems while tackling immediate operational challenges.
Key Responsibilities
Strategic Planning & Operations Leadership - Oversee the entire supply chain and fulfillment process for our DTC, Amazon, and retail/wholesale partnerships. This includes purchasing materials, managing co-manufacturers, production scheduling and omni-channel order fulfillment.
Inventory & Supply Chain Management - Manage inventory levels across multiple channels, reducing stockouts and excess inventory while improving forecasting and helping manage cash flow.
Fulfillment & Logistics Optimization - Streamline operations across warehouses, 3PL partners, and direct fulfillment to ensure fast, cost-effective, and accurate order processing.
Process Improvement & Automation - Identify inefficiencies in order management, fulfillment, and returns, implementing automation tools and systems to improve efficiency.
Retail & Marketplace Compliance - Ensure compliance with fulfillment requirements for major retailers, Amazon, and other third-party platforms.
Problem-Solving & Continuous Improvement - Tackle operational challenges, troubleshoot supply chain issues, and develop scalable solutions to support our rapid growth.
Cross-Functional Collaboration - Work closely with marketing, sales, finance, and customer experience teams to ensure operational excellence across all business functions.
Performance Tracking & Data Analysis - Use KPIs and data-driven insights to optimize inventory turnover, fulfillment speed, and operational costs.
Who You Are
A self-starter with an entrepreneurial mindset who thrives in fast-growing, small business environments.
Experienced in omni-channel e-commerce operations, supply chain management, and process improvement.
Hands-on, detail-oriented, and data-driven, with strong analytical and problem-solving skills.
Comfortable with Shopify, Amazon Seller Central, ERP systems, and logistics platforms.
Skilled at working with 3PL providers, warehouses, and global supply chains.
Passionate about health, wellness, and sustainability, aligning with Llama Naturals' mission.
Qualifications
5+ years of experience in e-commerce, retail operations, or supply chain management, with a focus on omni-channel fulfillment.
Strong knowledge of multi-channel inventory management, order processing, and logistics.
Proven track record of scaling operations, improving processes, and optimizing supply chains for a high-growth brand.
Experience handling third-party logistics (3PL), warehouse fulfillment, and global sourcing.
Excellent problem-solving, leadership, and communication skills.
What We Offer
Competitive salary & performance-based incentives
Flexible work environment (hybrid options available)
Opportunities for career growth
A fast-paced, entrepreneurial work culture where you can make a direct impact
If you're a results-driven operations leader with a passion for scaling small businesses, apply now and help us scale Llama Naturals to the next level!
How to Apply:
Submit your resume and a brief cover letter outlining your experience and why you're a great fit for this role to kbrown@llamanaturals.com.
Llama Naturals offers equal opportunities for employment and advancement to all applicants and employees. Employment decisions are based on the principles of equal opportunity, individual qualifications, and merit.