Upchurch is a rapidly growing full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has expanded through both organic growth and strategic acquisitions, establishing a strong reputation for quality and reliability. We prioritize safety, excellence, and employee growth, offering end-to-end solutions from design and installation to ongoing maintenance and support. Our commitment to seamless service and long-term client relationships drives our success as a trusted leader in building performance and efficiency.
Position Overview:
The Director of Operations will meet planned growth, revenue, operating income, and customer retention goals for the assigned service location through subordinate organization and implementation of Upchurch Services operating philosophies in a timely, cost-effective, and high-quality manner.
Key Responsibilities:
Supervisory Responsibilities: Location specific subordinate organization
Redeem the Services annual plan in bookings, revenue, gross profit, sales expense, G&A expense, and operating income through subordinate organization
Delegate and organize the work of others by position description and procedures
Build rapport and productive working relationships with customers, vendors, and other outside agents
Build and maintain rapport and positive working relations with all Upchurch services and inter-company staff to resolve problems, exploit opportunities, and maximize profits
Motivate and train subordinates
Develop the annual Services plan(s) according to established procedures and assure compliance with approved budget
Direct the sales force to achieve annual booking goals.Participate with the sales force in the development and implementation of sales campaigns, programs, and procedures. Provide direct sales assistance with key accounts
Train, direct, and evaluate subordinates in providing materials, directions, tools, and logistical support to field personnel to maximum output per hour. Motivate subordinates and maintain high morale
Evaluate current market, identify new markets, and develop and execute a plan for market penetration
Regularly review operating and sale policies, procedures, and methods and measure their effectiveness, identify problems or weaknesses, and establish new methods or corrective action
Train, direct, and evaluate the Services staff in effectively evaluating and selling price escalations. Establish an escalation policy to assure customer retention while maintaining profit objectives. Minimize cancellation rate by assisting and directing sales and operations to promptly and effectively redeem customer obligations and respond to cancellation notices
Monitor all billing to assure optimum cash flow and train, direct, and evaluate the Services subordinates to assure optimum cash flow
Train, direct, and evaluate subordinates in the effective application of credit and collections programs. Assess the degree of risk and approve new accounts according to the credit policy
Follow good time management practices and train, direct, and evaluate subordinates in time management when necessary and assign goals to measure performance
Audit surveys, pricing, and proposals to ensure they meet company policy and profit goals and train, direct, and evaluate the sales force to properly survey and price all agreements
Train, direct, and evaluate subordinates in the preparation of clear, concise, and complete documentation and paperwork. Audit agreement packages and paperwork to assure quality
Perform projects as assigned by supervisor
Required Qualifications:
Well organized, accurate and attentive to detail
Excellent communication and public relations abilities
Strong typing and computer application skills
Insurable driving record
Ability to assist and support others
Physical Requirements:
Repetitive motions
Must be able to climb a ladder and carry up to 50 lbs
Some exposure to extreme summer temperatures/roof access ladder climbing
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
Equal Employment Opportunity:
Upchurch provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.