Sales and Customer Service Representative at Miron Violetglass USA in Carson, California

Job Description:

MIRON Violetglass USA is the North American distributor of MIRON Violetglass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products.

MIRON glass offers protection from the destructive spectrum of light and acts as a barrier to prevent the biophotons from natural products from migrating out of the glass. MIRON offers wholesale customers a wide assortment of bottles and jars with accompanying closures and accessories. MIRON glass is ideal for packaging natural cosmetics, esoteric oils, olive oil, honey, tea, spices, water, flower essences, superfoods, vitamin supplements, homeopathic medications, and many other natural products.

We are looking for a customer-oriented Sales and Customer Service Representative who will join our team in Carson California. The right candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. We want someone who can put themselves in our customers' shoes and advocate for them when needed.

The ideal candidate possesses patience, empathy, excellent communication skills, and proactivity. As a Sales and Customer Service Representative, your main goal is to ensure that customer service standards are met and exceeded, respond promptly and efficiently to customer inquiries, and maintain high levels of customer satisfaction.

If you are genuinely excited about helping customers, problem-solving comes naturally to you, are confident in troubleshooting, and enjoy investigating to resolve customer complaints, then this role is perfect for you.

Responsibilities

• Manage large amounts of incoming calls
• Manage and effectively convert inbound leads into new customers
• Build trust and a sustainable relationship with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal and team sales and customer service targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents precisely
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Prepare sample orders for potential new customers

Skills

• Proactivity
• Strong phone contact handling skills and active listening
• Strong writing communication by E-mail
• Familiarity with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work well in a team environment
• Strong problem-solving abilities
• 3+ years in a sales and customer service role is preferred.
• Bachelor's degree in business administration or related field

Job Type: Full-time

Salary: $52k - 62k + 5% bonus per year

Benefits:

Health insurance

401(k) matching

Paid time off

Schedule: Monday to Friday - 8 hours/day (8 am-5 pm PT)

Work Location: Carson, CA

Work setting: In-person

Performance Areas

Communication Skills

• Demonstrates clear and professional verbal and written communication.
• Actively listens to understand customer inquiries and concerns.
• Effectively communicates solutions and information to customers.

Customer Relations

• Provides excellent customer service to foster strong relationships.
• Engages with customers to identify their needs and provide tailored solutions.
• Handles customer feedback and challenges with a positive, solutions-oriented approach.

Sales and Product Knowledge

• Maintains a strong understanding of the company's products and services.
• Explains product features and benefits effectively to customers.
• Identifies opportunities for upselling or cross-selling based on customer needs.

System Navigation

• Proficient in using the company's CRM and ERP systems to manage customer interactions.
• Accurately enters and updates customer data and order information.
• Efficiently navigates systems to ensure smooth customer experiences.

Team Collaboration

• Works closely with co-workers and supervisors to meet team goals.
• Shares ideas and feedback to improve processes and customer satisfaction.
• Adapts quickly to changes and supports team members as needed.

Problem-Solving and Proactivity

• Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
• Investigates customer issues thoroughly and identifies effective resolutions.
• Takes initiative to engage with customers and provide additional support when necessary.
• Confidently troubleshoots and resolves customer complaints with a solutions-oriented approach.
• Investigates customer issues thoroughly and identifies effective resolutions.
• Takes initiative to engage with customers and provide additional support when necessary.
• Maintains consistent attendance and punctuality.
• Demonstrates professionalism in all interactions.
• Manages time effectively to balance customer needs and daily responsibilities.

Responsibilities

• Manage large amounts of incoming calls and effectively convert inbound leads into new customers.
• Build trust and sustainable relationships with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Meet personal and team sales and customer service targets.
• Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process accounts, and file documents within Salesforce.
• Prepare sample orders for potential new customers.
• Follow communication procedures, guidelines, and policies.

Skills

• Proactivity and strong problem-solving abilities.
• Strong phone contact handling skills and active listening.
• Strong written communication skills for email correspondence.
• Familiarity with CRM and ERP systems and practices.
• Ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work well in a team environment.
• Previous experience in sales or customer service.
• Bachelor's degree in business administration or a related field.

*No third-party agencies or recruiters. Direct applicants only* Apply Now