Location: HYBRID - (3 days office / 2 days remote)
Primary Locations: Pittsburgh, PA 15222, Birmingham, AL 35233, Dallas, TX 75234, Strongsville, OH 44135, Phoenix, AZ 85016
Secondary locations: Cincinnati, OH 45203, Miamisburg, OH 45342, Downers Grove, IL 60515, Overland Park, KS 66210, Philadelphia, PA 19103, Columbus, OH 43213, Little Rock, AR 72211, Jacksonville, FL 32256
Duration: 6 Months Contract with possible extension or Conversion to full time.
Hours: 8:00a-5:00p (EST) - Monday - Friday (Will need to be available for deployments that take place at night and on the weekends)
OT: NO
Travel: NO
Contract Type: W2.
Job description:
Function of the Group:
ITSM - IT Service Management
Industry background:
Implementation of ServiceNow in a large organization
Team Dynamic: Team consists of about 60: BSA, Developers, Scrum Master, QE (Full Agile Crew)
Roles and Responsibilities:
*Confer with clients regarding the nature of the information processing or computation needs. • Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed. • Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared. • Consult with management to ensure agreement on system principles. • Expand or modify system to serve new purposes or improve work flow.
*Needs experience in configuring and implementing the Service Now platform specifically for Digital Product Release
Must Have Technical Skills:
1. Hands-on ServiceNow development experience with expertise in ITSM, Change, Release, Demand,
3. Experience with Flow Designer, Workflow Editor, Business Rules, UI Policies, and Script Includes.
4. Expertise in ServiceNow integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party tools.
5. Proficiency in ServiceNow data model, CMDB, and ITOM principles.
6. Experience in ServiceNow upgrades, cloning, and instance management.
7. Strong understanding of ITIL v4 framework and best practices.
Soft Skills:
1. Excellent problem-solving and analytical skills.
2. Strong stakeholder management and communication skills.
3. Ability to translate business requirements into technical solutions.
4. Strong documentation skills for technical designs, process workflows, and support materials.
5. Collaborative team player with a proactive and solution-oriented mindset.
Education/Certifications:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) - preferred
Interview Process:
1st interview: 30min (panel-style with HM)
2nd interview: 45min (panel-style with HM and Technical Lead)
Why US Tech Solutions?
We offer competitive compensation and a chance to work with cutting-edge technology at some of the world's leading companies. You can learn more about us at [www.ustechsolutions.com]
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.