Optomi, in partnership with an industry leading client, are seeking a hands-on, mechanically inclined Field Service Technician to join our team in the Traverse City, Michigan area. This role is ideal for candidates with a strong technical background-particularly those with experience in hardware installation, cable/network setup, or mechanical repair. While prior experience with ATMs or banking hardware is a plus, it's not required. We're looking for problem-solvers with great customer service skills and the ability to work independently.
Key Responsibilities:
Install, maintain, and repair ATMs, ITMs, cash dispensers, and related banking equipment.
Troubleshoot and diagnose technical issues involving hardware, networking, and system configurations.
Perform preventive maintenance and upgrades on machines and components.
Maintain accurate service records and provide clear documentation.
Communicate effectively with customers and ensure high levels of satisfaction.
Navigate and troubleshoot within Windows operating systems and Microsoft products.
Adhere to all security protocols, including proper handling of sensitive equipment and information.
Maintain a professional appearance and demeanor at all times.