Implements, monitors, and provides technical support of customer laboratory environments, typically integrated with instrumentation.
Will work with vendors, scientists, other LCS staff and networking teams to ensure functionality of laboratory IT facilities, install relocated equipment and onboard new lab instruments
Acts as the technical support contact for field service engineers and external vendors, including but not limited to scheduling, remote access, data migration, troubleshooting, IT policies and best practices and other information technology issues.
Implements Windows-based security, including Active Directory groups and objects, anti-virus and malware control programs, and network ports and protocols.
Administers and assures network connectivity of client and server-side Windows environment.
Analyzes, identifies, and implements Windows security or other required upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.
Documents procedures, policies, troubleshooting and best practices as needed. Create Knowledge Base articles as necessary,
Maintains an inventory of lab PCs, computer peripherals, software, and any other information pertinent to the environment
Appropriately escalates IT issues with internal/external teams that are not resolved via regularly identified support channels.
Participates in and serves as technical lead for projects in support of laboratory computing for LCS managed sites, collaborating with IT Staff and clients at various locations as needed.
Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts.
Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.