*If you come from an application support or product support of data analyst background that will work as well*
Location: Wichita, KS -- this is on site 5 days a week * must be local to the Wichita.
Duration: 6 month C2H
Salary: 70- 75K - this depends on experience
Must Haves:
Experience supporting and troubleshooting custom applications
Experience writing SQL queries (must be able to write and read)
Experience effectively communicating and problem-solving with customers and other IT teams
Ability to interpret and understand non-linear data structure (graph) and feature files
Plusses:
Supporting applications hosted in the cloud
Experience with Neo4J Graph Databases, including the ability to read and understand graph data models and identify data sources
Experience supporting and troubleshooting event-based and API integrations
Experience with AWS Technologies (Lambda, S3, Cloudwatch, AWS X-Ray)
Day to day:
Insight Global is looking to hire an IT Product Analyst to join the team with a customer of ours in Wichita, KS. In this role, you will provide crucial support to custom data products by actively monitoring systems to detect issues, responding promptly to user-reported problems, and troubleshooting to ensure swift resolution. Acting as an escalation point for the team, you guide other analysts in addressing complex challenges and collaborate with the organizations IT teams to develop innovative solutions. By driving discussions, you work to enhance monitoring, alerts, and logging processes, aiming to prevent issues where possible and ensure rapid detection and resolution of anomalies. You prioritize meeting Service Level Agreements (SLAs) by resolving critical issues on time and ensuring that monitoring systems are well-equipped to safeguard business operations. A key part of your role involves maintaining and refining documentation alongside the product team, ensuring clarity and usability for both users and support staff. In addition, you continuously seek opportunities to improve the customer experience and operational workflows, applying forward-thinking strategies to enhance the quality of service. This multifaceted role requires critical thinking, collaboration, and a customer-centric mindset, enabling you to drive meaningful improvements and deliver exceptional support. This is a 6 month contract to hire, and will be local to Wichita, KS.