Brookstone Capital Management, a rapidly growing national Turnkey Asset Management Platform (TAMP) with over $11B in Assets Under Management (AUM), provides personalized and comprehensive wealth management services to over 700 Advisors and 50,000 clients. We have been one of the fastest-growing TAMPs in the country since its inception by providing a comprehensive, and flexible open-architecture platform. Brookstone has found success by being laser-focused on providing an all-inclusive support system that will help Advisors start, build, and grow their Advisory businesses.
We are seeking to add a highly skilled Vice President (VP) of Operations with strong leadership skills. The successful candidate will be a hands-on, positive, high-energy, and collaborative individual who is able to create & lead high-performing operations teams. This role is critical in driving operational efficiency, ensuring client satisfaction, and maintaining the high standards of regulatory compliance required in the Financial Services industry.
Position Overview:
The Vice President of Operations will be a key member of the Operations Leadership team, responsible for overseeing numerous operational aspects of the firm. The VP will ensure that operational functions support the firm's goals and enhance the Advisor experience while driving efficiencies, scalability, and growth. This individual will work closely with senior leaders to maintain the firm's competitive edge in the Financial Services industry.
Key Responsibilities:
Operational Strategy & Leadership: Lead the development and execution of operational strategies aligned with the firm's overall vision and objectives. Drive continuous improvement in operational processes to enhance service delivery, reduce costs, and increase scalability.
Regulatory Compliance & Risk Management: Ensure that all operations comply with industry regulations and internal policies. Manage audits and work closely with compliance officers to mitigate operational risk.
Performance Monitoring: Establish key performance indicators (KPIs) and use data-driven approaches to track operational performance, report progress, and recommend changes for continuous improvement.
Technology & Automation: Participate in the implementation and optimization of technology solutions that improve operational efficiency, enhance client experience, and facilitate compliance. Advocate for the adoption of automation tools where appropriate.
Client-Facing Operations: Ensure that Advisory operations are seamless, providing exceptional client experiences across all touchpoints. Work with Advisor-facing teams to resolve operational issues and improve Advisor satisfaction.
Financial & Resource Management: Manage resource allocation. Ensure the effective use of company resources to support operational and client needs while maintaining cost control.
Cross-Functional Collaboration: Work closely with departments such as HR, finance, marketing, and sales to ensure alignment of operational goals with business objectives.
Team Leadership & Development: Lead and develop high-performing operations teams. Foster a culture of accountability, excellence, and continuous improvement. Provide coaching and mentorship to direct reports and teams across the firm.
Vendor & Partner Relations: Manage relationships with external partners, vendors, and custodians to ensure the firm's operations run smoothly. Manage performance against SLAs.
Scalability & Growth: Identify and execute on opportunities for scaling operations, supporting the firm's growth trajectory and evolving Advisor needs.
Qualifications:
Education: Bachelor's degree in Finance, Economics, or a related field (MBA or a relevant advanced degree preferred).
Experience: Minimum of 10 years in operational leadership roles within the Financial Services industry, with at least 5 years in a senior management position. Experience with Registered Investment Advisors (RIAs), TAMPs, or B/Ds is highly preferred.
Industry Knowledge: Deep understanding of the Financial Services industry, specifically RIA operations, compliance, trading, and client service. Familiarity with investment management and wealth advisory practices.
Leadership Skills: Proven ability to lead cross-functional teams, develop talent, and drive a culture of excellence. Strong communication and interpersonal skills with the ability to influence at all levels of the organization.
Regulatory & Compliance Expertise: Strong understanding of financial industry regulations (SEC, FINRA, etc.), operational risk management, and best practices in compliance.
Tech-Savvy: Proficient in financial services technologies and platforms, including portfolio management, CRM systems, custodial platforms, and data analytics tools.
Strategic Thinking & Problem-Solving: Strong analytical skills with the ability to think strategically and manage complex problems. Proven track record of delivering results and process improvements.
Financial Acumen: Experience managing large operational budgets, cost structures, and financial performance metrics.
Preferred Skills:
Certification such as CFA, CFP, or other relevant designations.
Background in Six Sigma, Process Improvement, operational transformation, technology implementation, or process redesign.
Familiarity with operational software tools (e.g. trading, portfolio, data analytics software).
Why Join Us:
At Brookstone Capital Management, we offer a collaborative work environment where innovation is encouraged, and your ideas are valued. Join us in making a lasting impact on the future of individuals by helping them attain their financial goals and personal dreams. We offer competitive compensation, benefits, and opportunities for professional growth.