Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
What you will be Doing:
In this Field Application Engineer role for utility-scale and residential grade inverters will require a high level of technical product expertise to achieve desired business outcomes. You will be responsible for all technical aspects of the assigned product lines to support product management, sales, and other functional groups to execute the strategy across Delta businesses, partners, and customers.
Job Objectives
Key Account Support
Maintain expertise across the Delta inverter product lines.
Support sales team to turn customer requirements into engineering specifications for new business opportunities.
Assist engineering design team in commissioning of large-scale PCS solutions and customer test plans.
Support legacy product issues and work directly with customers and engineering design team to resolve.
Collect field data and diagnose potential root cause information to present to the hardware design team.
Operational Excellence and Process Efficiency
Continuous improvement efforts on operations and process improvements.
Support for North American service, RMA, and factory initiatives.
Duties/Responsibilities:
Strong communication and organizational skills:
Ability to understand a customer needs and to probe for answers, and then determine a solution and advocate that solution to the customer.
Ability to work with customers and internal stakeholders and make sure all deliverables are met.
Maintain a high degree of technical knowledge: Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management.
Working closely with HQs and Factory in Asia to follow project status.
Performing the desired tests and installation procedures:
Product documentation reviewer and contributor
Creation of maintenance and repair procedures for Field Support and Customer Support teams.
Capacity to identify risks and raise issues to relevant stakeholders.
Quick learner and flexible to adopt company working culture and processes.
15% Travel required with overnight stays.
What we require (Skills and Background):
Qualifications:
Bachelor's degree in electrical engineering is required, additional education a plus
2+ year's professional experience with PCS, BESS, and/or UPS power systems
Preferred
Experience with Utility Power 480 to 690 Vac.
Drive to continuously increase technical abilities and expand technical knowledge.
Effective verbal and presentation skills and knowledge of using Microsoft Office products.
Able to travel out of state and country.
Detailed and results oriented with a strong sense of initiative in tackling tasks.
Ability to manage multiple projects and activities at one time.
Strong commitment to teamwork and the success of others.
Highly motivated self-starter with time management skills.
Bilingual in Mandarin is a plus.
What you will experience at Delta:
You will be joining one of the world's leaders in technology as they grow their presences in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.