We are currently partnered with an exclusive theme park, working with their leadership team to hire this crucial role of Vice President of Retail to support the growth.
The VP of Retail will report into the Park President and be responsible for the merchandise and Merchandise Ancillary Revenue departments. You will consistently engage with park and corporate leadership on strategic and tactical initiatives that drive revenue, EBITDA, and guest satisfaction, as well as overall park performance. In addition, you manage a team, oversee scheduling of retail orders, and ensure customer satisfaction across your departments etc. This role plays a critical part in the company's goals of maintaining and strengthening its position within the theme park industry.
Job Duties and Responsibilities:
Consistently engage with corporate leadership on revenue performance analysis, strategic and tactical changes to products, processes, and people.
Maximize retail revenues through utilization of premium inventory, creative concepts, and quality services
Direct staffing, training, development, corrective action and sales motivation. Oversee scheduling and placement of direct reports
Develop and implement operational procedures, policies, processes and SOPs that support the Company's long-term business objectives for continued revenue growth
Direct oversight of department P&L. Implement department revenue accountability and programs to exceed budget targets. Develop and control the operating and labor expense budget
Oversee consumer event planning in coordination with park and corporate leadership
Provide daily, weekly, and monthly reporting and forecasts to senior leadership for budgeting and planning purposes
Keep abreast of industry trends and latest technologies in order to provide ideas for new revenue opportunities
Ensure product strategy is supported, and milestones are obtained
Develop and execute creative operational initiatives that impact the business short- and long-term
Partner with Product Activation Manager and Merchandise Director to leverage trends and product strategies across all stores
Responsibility for Others:
Maintain a safe work environment and adhere to safety requirements.
Lead a multi-disciplined staff of salaried leaders and hourly team members
Qualifications:
Ten or more years of retail experience
At least 5 years of leadership experience in retail.
Five or more years of senior management/leadership experience
Extensive operations background in tourism, theme park operations and/or other related high volume business.
Proven track record of exceptional project management and execution
Demonstrates a high-level business acumen working knowledge of and industry developments
Ability to effectively interface with Marketing, Finance and Information Technology departments
Solid experience in logistics management and managing high volume guest environments
Strong written/verbal communication skills; able to read, write and speak English
Proven experience with managing multi-million-dollar budgets
Superior leadership and motivational skills
Successful experience with diverse and multi-generational workforce
Effective senior management representation to varied stakeholders - customers, regulatory agencies, or members of the business community
Valid state driver's license and be able to obtain a company driver's license
Competencies:
Ability to handle multiple demands with a sense of urgency, drive, and energy. Work well under stress with the ability to deliver on time
Thorough knowledge of Cost of Sales / inventory methodology and controls in a Retail environment
Creating a positive culture, which includes motivating, educating, and positively recognizing team members
Ability to forge strong relationships Retail team as well as senior leadership peer group
Demonstrated success in leading large groups of people and developing leaders
Willingness to comply with all grooming standards and SEA standards.
Physical Requirements:
Must be able to lift, push, pull and/or carry up to 50 lbs.
Regular use of hands and fingers; reach with hands and arms; stoop, kneel, crouch or crawl.
Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
Stand for prolonged periods of time.
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
Perform cleaning duties, including use of cleaning chemicals
Must be flexible in work locations as placement will depend on business needs and career development opportunities
Availability:
Available to work varying shifts or hours based on park hours, i.e. be able to work opening and closing shifts, nights, weekends, and Holidays.
Work Conditions:
Work indoors and in outside weather conditions (i.e., direct sunlight, wet and/or humid)
Able to handle multiple tasks in a fast-paced environment.
Able to work in an environment with moderate noise levels.
Must be able to manage time wisely and set priorities effectively.
Able to positively interact with guests and co-workers of all ages, different ethic/cultural backgrounds and/or language, and individuals with special needs.