Referral Coordinator, Pulmonary - Northampton at Partner's Healthcare in Northampton, Massachusetts

Job Description:

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.



Job Summary
Are you looking for an opportunity to be part of a dynamic team in a leading healthcare organization? Mass General Brigham Medical Group is seeking a Scheduler to ensure seamless patient registration and scheduling while delivering flawless customer service. This role is pivotal in ensuring each patient and provider interaction is handled with the utmost care and precision.


We are currently hiring a full-time, 36-hour Scheduler to work on site at our Northampton, Locust Street site, Monday-Thursday from 8:00 am to 4:30 pm and Fridays from 8:00 am to 12:00 pm. Our Schedulers play a vital role in providing high-quality care to our pulmonary patients.


At Mass General Brigham Medical Group, you will have the opportunity to be part of an ambitious team dedicated to delivering world-class healthcare services. We value collaboration, innovation, and excellence, and we are committed to supporting our employees' professional growth and development. Join us in making a difference in the lives of our patients and their families.



Qualifications

• Receive incoming communication and online requests from patients and referring providers interested in accessing care.


• Perform patient registration and scheduling processes, strictly adhering to established department procedures.


• Document all patient demographic, medical, financial, and referral information into the system to acquire a hospital registration number and schedule appointments.


• Answer telephone calls, triage calls, and take accurate and detailed messages using professional and courteous customer service techniques.


• Provide basic information and instructions to patients regarding the practice and hospitals across the enterprise.


• Acquire all patient information required by providers prior to appointments, ensuring medical records are available to all healthcare providers.


• Completely and accurately transcribe call, referral, and scheduling information in multiple systems.


• Deliver excellent customer service to both internal and external customers of Mass General Brigham Hospitals and ambulatory practices.


• Support ongoing communication and provide service recovery when needed with patients and referring physicians.


• Maintain confidentiality and privacy consistent with HIPAA guidelines.

Additional Job Details (if applicable)

• Proven experience in an administrative or scheduling role, preferably within a healthcare setting.


• Outstanding customer service skills with the ability to handle sensitive situations with integrity and tact.


• Strong organizational skills and attention to detail.


• Ability to strictly adhere to procedures and protocols.


• Excellent communication skills, both written and verbal.


• Proficiency in using multiple computer systems for documentation and scheduling.


• Ability to work collaboratively in a team-oriented environment.

Remote Type


Onsite



Work Location


30 Locust Street



Scheduled Weekly Hours


36



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Medical Group Western Massachusetts, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now