We are seeking a dedicated and customer-focused Administrative/Customer Service Assistant who will support and report directly to International Sales Account Manager. The ideal candidate will be responsible for entering customer orders from initial processing of the order and ensuring a successful on-time delivery at the desired destination. This includes timely and accurate order entry, order expediting, processing changes and continually communicating with the internal team and customers on order status as needed. The ability to communicate clear and concise information to multiple parties is required.
Duties:
- Provide world-class customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Update International Account Manager if there are issues with any order or project.
- Respond promptly to customer emails, messages, and calls, ensuring timely resolution of all customer issues.
- Enter customer data and update records accurately to ensure seamless communication.
- Develop and maintain positive relationships with clients to increase customer loyalty and retention.
- Collaborate with internal teams to resolve complex customer issues.
- Meet or exceed customer service targets, ensuring high levels of customer satisfaction.
Skills:
- Strong data entry, organizational and time management skills. Attention to detail is a must.
- Excellent communication and interpersonal skills.
- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.
- Microsoft Office and QuickBooks experience is preferred.
Qualifications:
- Minimum 3 years experience in B2B customer service.
- Prior experience in managing customer relationships.