HomeFlame is your premium Outdoor Living Design Center, committed to providing an exceptional customer experience. We offer a wide range of products that fit any outdoor living area, as well as fireplace products for inside your home. Our categories include patio heating, fire pits, fireplaces, grills, smokers, pizza ovens, and outdoor kitchens.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Durham, NC. The Customer Service Representative will be responsible for day-to-day tasks including assisting customers with inquiries, ensuring customer satisfaction, managing customer support, and enhancing customer experience. This role requires effective communication and problem-solving skills to provide excellent service and address customer needs.
Qualifications
Customer Service, Customer Support, and Customer Satisfaction skills
Customer Experience and Customer Service Representatives skills
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to work effectively in a team-oriented environment
Previous experience in retail or customer service is a plus
High school diploma or equivalent required; additional education or certification is a plus