At SUMMIT One Vanderbilt, we believe in creating an environment that takes our guests on a journey of emotional and physical connections. It is our promise that we will deliver this experience everyday by making sure that we are unified in our values of Attitude, Creativity, Safety, and Professionalism.
Key Responsibilities
Embody our brand and service values in both internal and guest interactions
Act as a host by greeting and orienting guests as they enter assigned areas
Ensure the safety of guests while in assigned areas
Display Guest Experience training standards daily and consistently to enthusiastically create an unforgettable experience through personalized service
Provide a high level of guest service by engaging guests, answering questions, resolving issues, making thoughtful recommendations, and identifying opportunities to personalize each experience
Be knowledgeable of the SUMMIT One Vanderbilt brand and the products designed to delight our guests
Monitor activity in assigned areas and manage the ticket-scanning process
Assist in wayfinding, guest flow, and line management
Contribute to the continual improvement of our guest experience programs through feedback to management and participation in regular team development initiatives
Perform other duties as necessary or required by management
Skills and Qualifications
Education and Experience
The ideal candidate will have 1 year of prior experience in customer-focused roles in the entertainment, live event, theme park, and hospitality sectors.
Knowledge, Skills, and Abilities
Must possess excellent interpersonal communication and organizational skills
Ability to handle multiple tasks simultaneously and perform well under pressure
Must possess a cheerful, professional attitude and a passion for guest service
Must have the capability to positively engage a diverse group of guests in a high-volume environment
Must be able to work independently and exhibit initiative to solve problems, including tracking situations until an appropriate resolution is achieved
Ability to self-manage and self-motivate
Ability to follow direction and to be a team player
Must be comfortable with heights
Must be able to work indoors and outdoors in all weather conditions and temperature extremes
Must be available to work evenings, weekends, and holidays, with a minimum availability of three (3) six-hour shifts per week
Must be able to remain in a stationary position 50% of the time
This position requires frequent communication with both guests and colleagues; must be able to exchange accurate and timely information in these situations