Service Engineer - Americas Customer Team at Rolls-Royce in Indianapolis, Indiana

Job Description:

Job Description




Service Engineer - Americas Customer Team




Indianapolis, IN (hybrid working)




Relocation assistance will be provided if applicable.



An exciting opportunity has arisen for a Service Engineer in the Americas Customer Regional Team. As a Service Engineer - Americas Customer Team, you will primarily provide engineering technical support for Rolls-Royce RB211-535 engines.


This role will support day-to-day operational questions from customers, leading in-service engine event investigations, tracking and reporting fleet reliability both internally and externally, as well as supporting customer reviews. This opportunity will have some domestic and international travel (less than 20%) to engine maintenance centers and customer sites.



Innovate & Power the world!



At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.


We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we're putting our customers at the forefront of the aviation industry - and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we're keeping the world flying.


Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.



Key Accountabilities:

• Provide technical support to help resolve technical queries and operational arisings while leading Investigation of operational issues to establish root cause


• Introduce containment actions and recommend corrective actions and develop and approve the technical content of technical publications/communications (used by OEM, build/commissioning/maintenance bases and customers) including acceptance limit development


• Prepare and deliver technical communications (e.g. presentation and/or reports) to platform provider, regulators, customers, internal stakeholder.


• Ensure compliance with requirements specified by regulatory authorities and to adhere to technical and business requirements of internal & external stakeholders. Where delegated, act as the Technical Authority providing assurance on build, commissioning and maintenance activities


• Gather in-service data and carry out continuous improvement by identifying best practice and learning from experience activities, feeding back into future programs and product design teams


• Represent Rolls-Royce at external customer conferences

Basic Requirements:

• Bachelor's degree in Engineering with 2+ years of engineering experience, OR


• Master's degree in Engineering, OR


• JD/PhD in Science, Technology or Engineering


• In order to be eligible for consideration, you must be a U.S. Citizen

Preferred Requirements:

• Engineering or Numerical degree (or equivalent with experience)


• Knowledge of components/ systems functionality and numerical methods


• Experience of working on complex tasks that are novel and ambiguous


• Familiarity of the in-service operation environment, including regulatory and compliance requirements


• Experience in troubleshooting and/or problem resolution


• Experience in support/lead cross-functional teams e.g. specialists, suppliers, customers, partners

Create the new standard. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for excellence and innovation.



Pioneers of Power



We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Diversity and Inclusion strategy here.


Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.


Relocation assistance will be provided if applicable.


Close Date: March 28, 2025



Pay Range



$90,985 - $136,477-Annually



Location:



Indianapolis, IN



Benefits



Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k)-retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.


#CLOLI






Job Category



Engineering for Services






Job Posting Date



21 Mar 2025; 00:03






Pay Range



$90,985 - $136,477-Annually



Location:



Indianapolis, IN



Benefits



Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.
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