Job Description:
We are seeking a dedicated IT Field Technician to provide exceptional technical support to our employees and sales agents across the nation. This role offers the flexibility of remote work while requiring occasional on-site presence as needed.
Responsibilities
- Deliver in-person and remote technical support to users, ensuring timely resolution of hardware and software issues.
- Perform on-site repairs at branch offices, maintaining high standards of service.
- Troubleshoot and resolve problems for desktop, laptop, and mobile devices.
- Configure workstations for new users and upgrade existing equipment and software.
- Set up and maintain network and telecommunication systems, addressing connectivity issues as they arise.
- Utilize ticketing and hardware asset management systems effectively.
- Collaborate with team members on local and national projects, contributing to technology product delivery and Agile development improvements.
- Strong customer service skills, both verbal and written.
- Proficient in troubleshooting Windows and Mac operating systems.
- Experience with mobile device support and basic network troubleshooting.
- Familiarity with Microsoft 365 and ticketing systems like ServiceNow and Ivanti.
- Ability to perform Root Cause Analysis and demonstrate a high level of emotional intelligence.
- Professional demeanor with a personable approach to user interactions.
- Strong time management skills and the ability to prioritize multiple tasks effectively.
- Experience working in a large organizational environment.
- Ability to lift up to 50 lbs. unaided.
- Possession of a reliable vehicle for on-site visits.
- A growth mindset and a flexible, organized approach to work.
We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
