Application Specialist at TVS SUPPLY CHAIN SOLUTIONS NORTH AMERICA, INC. in Cedar Falls, Iowa

Job Description:

Summary
The Application Specialist performs technical application support to assist departments and management with information technology applications/platforms. This is accomplished by performing upper-level technical support for Dynamics, UKG, INSEQ, Ignition, JDA WMS, TMS, and Microsoft Power Apps. Work involves configuring current systems, conducting needs assessments, evaluating new systems, and developing functional specifications/scope for technology projects. Advise in procuring new systems and implementing vendor-supplied applications, including the process scope, installation, customization, deployment, maintenance, training, and ongoing support for two local facilities.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Administer applications and provide technical expertise in process, development, and execution of INSEQ, Ignition, JDA WMS, TMS, and Microsoft Power Apps Assist in the development of software products, select appropriate software applications according to business requirements, and ensure the achievement of end results. Assist with customer requirements and provide operational input, engineering input, and technical support. Work with the Business Development team on solution designs for new and prospective customers. Design, optimize, and collaborate on warehouse layouts and material flow within the operations. Organize regular research studies for new and emerging technologies to grow and optimize the organization. Collaborate with Operations and Engineers to ensure applications are maintained, optimized, and upgraded to meet current and future needs. Assist with system checks and quality assurance. Interface with software vendors to coordinate project rollouts and enhancements. Provide post-implementation support and ongoing support plans. Quickly responds to incident alerts and support calls. Identifies and coordinates with teams critical to the events resolution, sets up bridge calls, and escalates when necessary. Proactively monitors highly available applications/systems. Interprets and disseminates the information to various audiences, including support teams, internal leadership, and customers. Performs key tasks to test upgrades, cumulative updates, hotfixes, and enhancement to production by first verifying test and development systems. Self-educates on new systems, applications, and tools and requests guidance or training. Creating and implementing system changes, emergency changes, and break fixes following the Change Request Process. Models and reinforces safety as a top priority of the organization. Meets deadlines, keeps projects on budget, and provides a clear project scope. Participate in all TVS SCS quality and excellence initiatives.

Competencies
Communication and customer service skills Critical thinking, problem-solving, and time-management skills Ability to navigate operating systems Desktop communications Configuration management and query software Process analysis Systems analysis Working in a team environment Great prioritization, organizational, and multi-tasking skills. Ability to manage several concurrent projects and work under pressure.

Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear and sit or stand. This is primarily a sedentary role that operates in an office environment. The associate may occasionally be required to lift 51 pounds; anything greater than 51 pounds requires assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
This job is performed in a professional office environment. It routinely uses standard office equipment such as computers, phones, printers, scanners, and photocopiers. Steel-toed shoes, safety glasses, and vests are required personal protective equipment (PPE) when in a warehouse location.

Position Type/Expected Hours of Work
Full Time, Exempt. Schedule flexibility for extended or unplanned work hours is required.

Travel
This role requires splitting time between two primary locations approximately two hours apart. Up to 50% of the travel commitment is expected to be travel between sites, including routine travel to ensure effective management and collaboration.

Education and Experience
Associate degree or equivalent industry certification in Computer Science, Engineering, Information Technology, or a related fieldStrong communication skillsWorking knowledge of Dynamics, UKG, JDA WMS, Ignition, and Microsoft Power AppsProcess and workflow analysis and documentationProficiency with Microsoft Office, Office 365 preferred

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

TVS SCS NA is committed to cultivating a diverse and inclusive culture as an EEO employer. The TVS SCS NA team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law within any employment practices. We are pleased to provide reasonable accommodations to applicants; please contact (Hope Molyneaux, JMolyneaux@tvsscs.com) to request a reasonable accommodation. The employee selected for this role must be able to perform the position's essential functions satisfactorily. If requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

TVS SCS NA complies with the CPRA: CALIFORNIA PRIVACY NOTICE
https://www.tvsscs.com/wp-content/uploads/securepdfs/2023/02/CALIFORNIA-PRIVACY-NOTICE-1_18_23.pdf