Patient Access Services Rep/UKHC at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Patient Access Services Rep/UKHC
Requisition Number	RE49720
Working Title	Patient Access Services Representative (Remote)
Department Name	H4027: REV Cycle MGT-PFE
Work Location	Lexington, KY
Grade Level	07
Salary Range	$17.50-27.31/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	AA
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	1 yr
Required License/Registration/Certification	None
Physical Requirements	The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and walking with, pushing, pulling, and/or lifting objects weighing up to 10lbs.
Shift	Monday through Friday, 8:00 am – 5:00pm.
Job Summary	A Patient Access Services Representative’s main responsibilities include customer service, department specific tasks, administrative duties, communication skills, and accurate documentation. The duties of Representatives include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful creation of accurate patient accounts. Representatives ensure department policy and procedure is fully understood and followed. This is a fully remote position.
Skills / Knowledge / Abilities	The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Associates degree and 4 years of healthcare customer service experience preferred, and previous experience working with patient scheduling is highly preferred.
Deadline to Apply	03/31/2025
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate the number of years of paid work experience you have in a position in which you were directly responsible for patient registration or insurance verification
   • None
   • More than 0, up through 1 year
   • More than 1, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
2. * Do you have training and/or experience working with UKHealthCare's registration and scheduling systems (APM and/or HQPM)?
   • Yes
   • No
3. * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
   • None
   • More than 0, up through 20
   • More than 21, up through 40
   • More than 41, up through 60
   • More than 61, up through 80
   • More than 81
4. * Where did you first see this position advertised other than on UK's online employment system?
   • HigherEdJobs.com
   • Diverseeducation.com (Diverse Issues in Higher Education)
   • HERCjobs.org (Higher Education Recruitment Consortium)
   • InsightIntoDiversity.com
   • Latinosinhighered.com
   • HospitalCareers.com
   • Indeed.com
   • LinkedIn.com
   • Institute for Diversity in Health Management
   • A Colleague, Friend and/or Family Member
   • None of the Above

Applicant Documents
Required Documents

Optional Documents

1. Resume
2. Cover Letter

Equal employment opportunity, including veterans and individuals with disabilities.

PI266247103

Salary:

$17.00

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